Director, Operations - Campus & Corporate Services (70302795)

Sodexo Canada

7d•$150,000 - $175,000

About The Position

Sodexo’s Campus & Corporate Services Division is hiring a Director, Operations to provide strategic leadership and operational oversight for a portfolio of complex client accounts across its Campus and Corporate Services segments. The role is accountable for operational excellence, client retention and growth, financial performance, health and safety, talent management, and execution of strategic initiatives. Reporting to the Senior Vice President, Operations, the Director will serve as a trusted client partner and lead multi-site operations through multiple layers of management, supporting exceptional service delivery and sustainable business growth. The position supports client sites across Ontario and other regions as required. Candidates should preferably be based in the Greater Toronto Area and be comfortable travelling up to 50% of the time, including occasional overnight travel. The stated salary range is $150,000–$175,000, and the role is eligible for an annual incentive bonus. Sodexo delivers food, hospitality, and integrated facilities management services in campus and corporate workplaces. The company describes its purpose as creating a better everyday for everyone to build a better life for all. It operates in 55 countries and serves over 100 million consumers each day.

Requirements

At least 10 years of progressive operations leadership experience within food services, facilities management, workplace experience, education, healthcare, hospitality, or corporate environments.
Post-secondary education in Business, Hospitality, Facilities Management, Engineering, or a related field; equivalent experience will be considered.
Proven success leading multi-site operations, managing large budgets, and delivering strong financial and client outcomes.
Experience working in both unionized and non-unionized environments.
Strong business acumen, financial management, strategic planning, and project management skills.
Exceptional relationship-building, communication, presentation, and influencing skills.
Demonstrated success developing leaders and building high-performing teams.
Proficiency with Microsoft Office Suite and business reporting tools.
Ability to travel up to 50% of the time, including overnight travel as required.

Nice To Haves

Bilingualism in English and French.
Candidates based in the Greater Toronto Area are preferred.

Responsibilities

Provide strategic leadership and operational direction across multiple client locations and service lines.
Lead and support Area General Managers, Resident District Managers, and site leadership teams in achieving business objectives and operational excellence.
Build and maintain executive-level client relationships to support retention, satisfaction, and long-term growth.
Drive financial performance through budget management, forecasting, cost controls, and profitability initiatives.
Partner with Business Development teams on new business opportunities, contract renewals, service expansions, and client presentations.
Lead new account openings, transitions, and operational improvement initiatives.
Champion health, safety, compliance, and risk management programs across the portfolio.
Analyze operational and financial data to identify trends, opportunities, and areas for continuous improvement.
Support talent development, succession planning, employee engagement, and performance management initiatives.
Ensure Sodexo standards, contractual obligations, and client expectations are met across all accounts.