Supervisor of Operations - Campus Services

West Virginia University • West Virginia, WV

4d • Onsite

About The Position

West Virginia University’s Facilities Management Department is hiring a Supervisor of Operations - Campus Services. Under the general supervision of the Manager, this position organizes, schedules, coordinates, and supervises work in the Operations Unit. The supervisor oversees Lead Campus Service Workers, Campus Service Workers, Senior Campus Service Workers, and Maintenance Workers, and is responsible for cleaning and maintenance in assigned buildings and grounds and ensuring custodial services are completed.

The position supervises daily work, evaluates employee performance, demonstrates safe and efficient work methods and equipment use, inspects facilities and equipment, coordinates repairs with maintenance, and communicates with students, student staff, faculty, and event sponsors about services and schedules. It also supports deferred-maintenance planning, employee selection and performance management, timekeeping and leave-balance accuracy, inventory and supply purchasing, budget monitoring and forecasting, and electronic work-order management.

The supervisor arranges shifts and special assignments, selects and evaluates cleaning products and equipment, inspects assigned spaces for safety, sanitation, maintenance, and readiness, and coordinates building access and event setups and cleaning. The role works with conference services, the Office of the President, Housing, Athletics, and colleges to support events and guest services, including multi-day programs and lodging for large groups. Work hours are Sunday through Thursday, 6 p.m. to 2 a.m.; shift hours may change.

Requirements

• High school diploma or GED, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• At least three years of experience involving personnel management, custodial equipment, chemicals and procedures, budget management and purchasing, and computers and software programs.
• Knowledge of applicable safety and electrical codes, warehousing functions, industrial cleaning equipment and power tools, building operations, maintenance systems, and housekeeping techniques.
• Supervisory, communication, employee-relations, recordkeeping, planning, prioritization, delegation, office, and organizational skills.
• Ability to manage multiple activities or projects in a high-change environment and work independently and effectively as a team member.
• Ability to develop working knowledge of HVAC, plumbing, electrical, lighting, fire, building security, cable TV, data/telephone, and elevator systems.
• Technical knowledge of blood-borne pathogens, molds, and hazardous microbes to ensure proper disinfection and personal safety.
• Proficiency with email, Microsoft Excel, Microsoft Word, Star, and other relevant software programs.
• Effective written and oral communication skills and ability to communicate with people from diverse backgrounds.
• Excellent customer and employee relations skills, including maintaining positive customer relations in stressful situations.
• Ability to operate a vehicle, perform mathematical calculations, train employees, interview and hire candidates, and recommend disciplinary action when appropriate.
• Ability to understand budget management and maintain detailed records and plans to meet operational needs.
• Excellent eye-to-hand coordination and ability to hear and interpret sounds in the work area and verbal instructions.
• General good stamina; ability to stand, lift 50 pounds or more, carry, and bend.
• All qualifications must be met by the time of employment.

Nice To Haves

• Experience supervising six or more employees.
• Associate degree.
• Experience using electronic time management systems.

Responsibilities

• Supervise daily activities and evaluate the performance of Campus Service Workers and Senior Campus Service Workers.
• Supervise Lead Campus Service Workers, Campus Service Workers, Maintenance Workers, and other custodial personnel assigned to the unit.
• Demonstrate work methods and equipment operation to support safe and efficient job performance.
• Inspect assigned facilities, equipment, rooms, and spaces for safety, sanitation, maintenance, and work quality; document findings and create or assign work orders as needed.
• Coordinate repair work with the maintenance unit and respond to service requests from students, student staff, faculty, and other stakeholders.
• Develop working knowledge of building systems and make minor adjustments or respond appropriately to potential emergencies.
• Assist the Assistant Director in identifying and prioritizing deferred-maintenance projects.
• Interview applicants and recommend candidate selections; counsel and discipline employees in coordination with the Operations Coordinator and HR; conduct annual performance appraisals.
• Supervise cleaning and maintenance of the interior and exterior appearance of assigned buildings and grounds.
• Maintain employee time records and monitor electronic timekeeping to ensure correct pay and accurate sick and vacation balances.
• Use software systems to maintain automated inventories of furnishings, equipment, and supplies; order operational supplies and verify receipt, quantities, and quality.
• Monitor personnel and materials expenditures against annual budgets and assist the Operations Coordinator with budget forecasting.
• Monitor electronic work requests, prioritize and assign work orders, and document results in the work-order system.
• Arrange shifts and special assignments to meet housekeeping needs; adjust staffing to cover routine facility work and special events.
• Evaluate and assist in selecting cleaning products, materials, and equipment.
• Determine special setup requirements with sponsoring organizations and order, secure, and distribute supplies for jobs.
• Schedule and implement the unlocking and locking of buildings, classrooms, and meeting rooms and ensure spaces are ready for occupancy.
• Coordinate custodial cleaning and event setup services with Conference Services and other university units for events, camps, conferences, commencement, and other programs.
• Train full-time, student, and temporary employees and support customer and employee relations.

Benefits

• 37.5-hour work week.
• 13 paid holidays.
• 15 annual leave (vacation) days per year, with additional leave based on years of service.
• 18 sick days per year.
• Health insurance and other benefits.
• 401(a) retirement savings with a 6% employee contribution match.
• Eligibility to continue health insurance in retirement and other retiree perks.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED