Director of Building Services and Campus Operations

University of Washington Medical Center•Bothell, WA

2d•$101,100 - $117,960•Hybrid

About The Position

The Director of Building Services and Campus Operations provides strategic and operational leadership for Custodial Services, Campus Grounds & Sustainability, and Mail & Warehouse Operations. This position ensures these essential services are delivered safely, efficiently, sustainably, and consistently to support a welcoming, well-maintained, and fully functioning campus environment. The role leads cross-functional operations, partnerships, and service improvements that directly impact the daily experience of students, faculty, staff, and the broader campus community.

Requirements

Bachelor’s degree in Facilities Management, Business Administration, Public Administration, or a related field.
At least five years of progressively responsible management experience in facilities, building services, campus operations, or a related field.
Experience must include personnel supervision, fiscal/resource management, operational planning, and oversight of custodial, building services, or related facilities operations in a large-scale, complex environment, including at least two years in a management capacity.
Possess excellent oral and written communication skills, including the ability to communicate effectively and persuasively with a variety of campus and community contacts.
Demonstrated leadership abilities and effective management skills, including the ability to work effectively within a large and complex organization.
Knowledge and understanding of safe work practices and applicable safety policies.
Possession of a valid Washington State driver's license.

Responsibilities

Establish programmatic goals, objectives, priorities, and schedules for Custodial Services, Campus Grounds & Sustainability, and Mail & Warehouse Operations.
Apply continuous improvement and waste-minimization practices to all operational processes.
Ensure compliance with applicable codes, rules, and regulations across all reporting service areas.
Develop and implement policies, procedures, and appropriate cost structures to provide consistent service delivery to all internal and external customers.
Consult with affected personnel, departments, and tenants regarding service-related issues prior to initiating potentially disruptive operations.
Administer program changes subject to available budget.
Recommend budget and resource strategies for assigned service areas; monitor expenditures and resource utilization and recommend reallocations based on operational priorities and changing service needs.
Work closely with faculty, staff, and students to support sustainability goals.
Establish priorities and lead strategic and tactical planning for facilities-related projects, driving decision-making and implementation across assigned service areas.
Identify the need for contracted services and work with the FS&CO fiscal team to initiate and establish contracts. Coordinate the campus’ window washing program.
Evaluate organizational effectiveness, identify operational needs, and lead improvements to processes, workflows, service models, and resource allocations.
Build and lead the department's inclement weather response plans. Monitor weather and campus conditions, and alert the AVC, FS&CO to anticipated severe weather.
Establish and enforce clear performance standards, expectations, and accountability measures across all reporting service areas to drive operational excellence, consistency, and continuous improvement.
Develop, implement, and continuously refine standardized processes, procedures, and workflows across all service areas to improve operational efficiency, ensure consistent service delivery, and support high-quality team performance.
Estimate and submit recommendations for new staff to support program growth.
Interview, select, hire, promote, and compensate staff.
Monitor and ensure appropriate training and development programs are conducted.
Oversee employee performance and apply corrective action processes as needed per union and University policy and procedure.
Conduct performance reviews as required by University policy and procedure.
Review and approve employee timesheets.
Foster a culture of accountability, collaboration, and continuous improvement across the team.
Develop and maintain effective campus, University, and community partnerships.
Consult with customers when program modifications are required to ensure seamless continuity of campus operations.
Develop and maintain communication plans to keep stakeholders apprised of changes to anticipated services.
Provide recommendations, estimates, and consultations to customers as needed.
Conduct inspections of services provided to ensure quality and customer satisfaction.
Review customer service feedback and develop and implement improvement measures as appropriate.
Ensure consistency of service standards and customer experience across service areas and align practices with other FS&CO units.
Lead cross-functional coordination with other FS&CO units and campus departments to resolve complex, multi-area service issues and implement changes affecting campus operations.