Director Operations and Maintenance (Johns Hopkins Facilities and Real Estate)

Johns Hopkins University•Baltimore, MD

12h•$114,595 - $200,795

About The Position

The Director of Operations and Maintenance provides strategic leadership, operational oversight, and administrative direction for maintenance, repair, and operation of the Homewood Campus physical assets. The Director ensures safe, reliable, efficient, and customer-focused operation of campus facilities through management of building systems, infrastructure, facilities support services, skilled trades, contract services, asset management programs, and maintenance operations. The role leads union and non-union teams across skilled trades shops, preventive maintenance, work management, and building services through multiple managers and supervisors. It administers an annual operating budget of approximately $14 million and oversees maintenance-related capital renewal projects totaling approximately $2 million annually. The Director reports to the Senior Director, Facilities Operations; assigned shops and functions may change to meet operational needs. Working with Design & Construction, academic leadership, administrative departments, and campus stakeholders, the Director develops strategies to maximize reliability, improve customer service and energy efficiency, reduce deferred maintenance, and support the University's educational and research mission. As a member of the Facilities leadership team, the Director fosters safety, accountability, operational excellence, continuous improvement, innovation, workforce development, and customer service.

Requirements

Bachelor’s degree required, preferably in Engineering, Facilities Management, Construction Management, Architecture, Business Administration, or a related technical field; extensive experience may be substituted.
At least 10 years of progressively responsible facilities operations and maintenance experience.
Experience leading large, complex maintenance organizations and supervising multiple managers and supervisors.
Experience managing union and non-union workforces.
Experience with capital renewal planning and building automation systems.
Ability to read and interpret plans, specifications, and technical manuals; computer literacy.
Ability to establish and maintain effective working relationships with diverse constituencies and strong communication skills.
Additional education may substitute for required experience, and additional related experience may substitute for required education, subject to the JHU equivalency formula.

Nice To Haves

Experience in higher education, healthcare, research, or institutional facilities.
Budget administration exceeding $10 million.
Contract administration experience.
Certified Facility Manager (CFM) certification.
Facilities Management Professional (FMP) credential.
APPA leadership training.
Experience with computerized maintenance management systems (CMMS).
Experience leading organizational change initiatives.
Demonstrated success leading a represented union skilled-trades workforce in partnership with Labor Relations.
Experience implementing work management, planning and scheduling, or preventive maintenance programs.

Responsibilities

Develop strategic operational plans and annual and multi-year plans that support the University's mission, facilities objectives, asset preservation, and campus growth.
Develop and administer an annual operating budget of approximately $14 million and oversee approximately $2 million in annual maintenance-related capital improvement projects.
Establish departmental goals, performance metrics, and key performance indicators, and lead initiatives focused on operational excellence, customer service, reliability, and continuous improvement.
Provide executive-level recommendations on operational risks, deferred maintenance, staffing, budgets, and capital renewal priorities.
Lead asset management programs and oversee preventive, predictive, and corrective maintenance programs using CMMS technology.
Own work management from service request through completion, including intake, planning and scheduling, prioritization, backlog management, and accountability to service standards.
Direct the preventive maintenance program and dedicated PM team to increase planned work and PM compliance across campus buildings.
Lead the skilled trades workforce, maintaining regular, visible engagement with team members and supervisors at the shop level.
Develop long-range capital renewal priorities based on asset condition assessments and conduct facility inspections to validate asset conditions and maintenance priorities.
Collaborate with Design & Construction through planning, design, construction, commissioning, and occupancy to support maintainability, operational efficiency, and lifecycle performance; support commissioning, turnover, and warranty management.
Develop long-term financial forecasts for capital renewal and infrastructure investment; monitor expenditures, analyze costs, identify efficiencies, and implement cost-saving initiatives.
Develop procurement strategies for outsourced services; negotiate and manage contracts, monitor provider performance against service agreements and metrics, and ensure compliance with University policies, safety requirements, and contracts.
Recruit, develop, mentor, and retain employees; promote leadership development, succession planning, inclusion, engagement, and professional growth.
Conduct supervisory performance evaluations and oversee merit recommendations; develop technical, leadership, customer service, and safety training.
Work with Human Resources, Labor Relations, and the union on employee relations, collective bargaining agreement compliance, respectful workplace practices, and conflict resolution.
Build relationships with faculty, staff, students, and campus leadership; establish customer service standards, monitor satisfaction, communicate operational priorities, and serve as operational liaison for schools and departments.
Review project designs for operational efficiency and maintainability, ensure operational readiness for new and renovated facilities, support lifecycle cost analyses, and participate in major capital planning.
Support sustainability initiatives through efficient building operations, energy and water conservation, utility optimization, Building Automation Systems, emissions reduction, facility resilience, sustainability reporting, and energy performance objectives.
Ensure compliance with OSHA, EPA, state, federal, local, and University Health, Safety and Environment requirements; promote safety and support emergency preparedness, continuity, and disaster response.
Participate in emergency operations and response and serve as an essential employee as required.
Promote effective use of CMMS and operational analytics; use Building Automation Systems to improve building performance; evaluate emerging technologies for predictive maintenance, smart buildings, and efficiency.
Support data-driven decisions through dashboards and performance reporting, and benchmark performance against peer institutions.
Participate as a member of the Facilities & Real Estate leadership team and perform other duties as assigned.