Director Operational Communications Center
About The Position
This senior leadership role will lead the design, stand-up, and implementation of an Operational Communications Centre (OCC) and Real-Time Operations Centre (RTOC) that support ASPS police operations, operational readiness, officer safety, public safety, and future 9-1-1 dispatch capability. The Director will build this function from the ground up by integrating existing Alberta Sheriffs Branch operational communications infrastructure, practices, people, systems, and service requirements into developing ASPS operating model. The position will work closely with the Executive Director, Information and Technology, ASPS executive leadership, operational commanders, Government of Alberta partners, law enforcement agencies, emergency communications stakeholders, and technology vendors to ensure the OCC and RTOC are operationally sound, scalable, compliant, and capable of supporting a modern provincial police service.
Requirements
- University degree in Public Administration, Criminal Justice, Emergency Management, Information Management, Business Administration, Communications, or a related discipline, plus seven (7) years of leadership experience.
- Directly related education or experience will be considered on the basis of: One year of education for one year of experience. One year of experience for one year of education.
- Valid Class 5 Alberta Driver's License or equivalent is required.
Nice To Haves
- Senior leadership experience in policing, public safety, emergency communications, dispatch operations, operational support, intelligence coordination, emergency management, or another complex 24/7 operational environment.
- Experience building, transforming, or leading operational communications, dispatch, real-time operations, command centre, or critical incident coordination functions.
- Experience leading complex implementation initiatives involving people, process, policy, technology, infrastructure, governance, and inter-agency dependencies.
- Experience in police operations, officer safety, call-taking, dispatch, real-time operational support, critical incident management, emergency response coordination, or public safety communications.
- Experience working with senior executives, operational commanders, technology leaders, government partners, law enforcement agencies, municipalities, emergency communications stakeholders, and vendors in a multi-stakeholder environment.
Responsibilities
- Leads the end-to-end planning, design, implementation, and maturation of the ASPS Operational Communications Centre and Real-Time Operations Centre.
- Works in close partnership with the Executive Director, Information and Technology to define business requirements, operational workflows, system dependencies, data needs, access requirements, cybersecurity considerations, and technology priorities for OCC/RTOC implementation.
- Establishes an OCC/RTOC function capable of supporting 24/7 police operations, priority events, critical incidents, officer safety monitoring, resource coordination, and timely information flow to operational commanders and frontline members.
- Leads the development of staffing models, role profiles, training pathways, standard operating procedures, quality assurance practices, and performance expectations for OCC and RTOC personnel.
Benefits
- Management Employee Pension Plan (MEPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Positive workplace culture and work-life balance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
