Director, Operational Excellence

ABM•Atlanta, GA

16h

About The Position

The Operational Excellence Director leads Facilities Management operations and strategic account management for a significant soft services portfolio. The role leads senior managers in executing strategies and business objectives and manages ABM’s strategic performance across multiple serviced account locations. It serves as a connection between strategic accounts and field operations, supporting client relationships, operational improvements, cost efficiency, business reviews, analytics, and technology initiatives.

Requirements

Bachelor’s degree in Business or a related field, or ten years of related experience.
High school diploma, GED, or equivalent.
At least five years of leadership experience in project and/or service management in Facilities Management.
Senior-level management experience and/or experience running large geographic or multi-client market areas.
Proven experience managing project and service personnel.
Experience with complex projects involving multiple subcontractors and schedules spanning multiple months.
Experience managing a service business.
Experience understanding and managing profit and loss financial statements, project costing, and contract profitability.
Ability to write reports, business correspondence, and procedure manuals; present information effectively; and respond to questions from top management, customers, and service personnel.
Proficiency with office equipment and Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint, as well as specialized tools such as Microsoft Project; basic and advanced skills are required.
Ability to travel up to 40% within the assigned market.
Strong stakeholder service orientation, decision-making and problem-solving skills, communication skills, ability to persuade and promote ideas, organization, attention to detail, and relationship-building skills.

Responsibilities

Drive operational excellence for the organization’s services and maintain relationships to retain and expand existing strategic accounts.
Review, simplify, and implement processes for the operational team.
Collaborate on strategies to reduce operational costs and drive implementation with field delivery teams.
Lead system and Team Connect development strategy, including Amazon systems such as WeCan.
Create reports, customer cleaning logs, and trackers; translate data into trends and intelligence for account-team decision-making.
Identify innovation opportunities and coordinate trial and rollout programs.
Support special customer projects, trials, and requests.
Manage and develop significant key partner relationships.
Support client-facing business reviews with peers on the account leadership team.
Act as a point of contact or gatekeeper between strategic accounts and field operations.
Select, develop, and evaluate personnel as needed to ensure efficient operation of the function or unit.
Lead business data analytics, AI strategy, and technology innovations and enhancements.
Contribute to weekly, monthly, and quarterly client-facing business reviews.
Foster strong client relationships in procurement.
Deliver 2% year-over-year account efficiency savings.
Identify and develop future leaders in preparation for portfolio growth.