Director, Operational Excellence

ABM US•Atlanta, GA

About The Position

As Operational Excellence Director, you will lead Facilities Management operations and strategic account management for a significant soft services portfolio. You will lead senior managers to drive execution against established strategies and business objectives, and manage ABM’s strategic performance at serviced account locations across multiple locations. The role focuses on operational excellence, process improvement, cost reduction, analytics, innovation, technology, and strategic partner and client relationships. It also supports client-facing business reviews and may serve as a point of contact between strategic accounts and field operations. The position includes responsibility for developing personnel and future leaders and supporting portfolio growth.

Requirements

Bachelor’s degree in Business or a related field, or ten years of related experience.
High school diploma, GED, or equivalent.
At least five years of leadership experience in project and/or service management in Facilities Management.
Senior-level management experience and/or experience running large geographic or multi-client market areas.
Proven experience managing project and service personnel.
Experience with complex projects involving multiple subcontractors and schedules spanning multiple months.
Experience managing a service business.
Experience working with and understanding profit and loss financial statements, project costing, and contract profitability.
Ability to write reports, business correspondence, and procedure manuals; present information effectively; and respond to questions from top management, customers, and service personnel.
Proficiency with office equipment and Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint, as well as specialized tools such as Microsoft Project; basic and advanced skills are required.
Ability to travel up to 40% within the assigned market.

Responsibilities

Drive operational excellence for the organization’s services and maintain relationships to retain and expand existing strategic accounts.
Review, simplify, and implement processes for the operational team.
Collaborate on strategies to reduce operational costs and drive those strategies through the field delivery team.
Lead system and Team Connect development strategy, including Amazon systems such as WeCan.
Create reports, customer cleaning logs, and trackers, and convert data into trends and intelligence to support account-team decisions.
Identify innovation opportunities and coordinate trials and rollout programs.
Support special customer projects, trials, and requests.
Manage and develop relationships with significant key partners.
Support client-facing business reviews with peers on the account leadership team.
Serve as a point of contact or gatekeeper between strategic accounts and field operations.
Select, develop, and evaluate personnel as needed to ensure efficient operation of the function or unit.
Lead business data analytics, AI strategy, and technology innovations and enhancements.
Contribute to weekly, monthly, and quarterly client-facing business reviews.
Foster strong client relationships in procurement.
Deliver 2% year-over-year account efficiency savings.
Identify and develop future leaders in preparation for significant year-over-year portfolio growth.