Director of Wholesale Operations

South Mountain Creamery • Chambersburg, PA

2d • Onsite

About The Position

The Director of Wholesale Operations owns the complete operational lifecycle of the wholesale revenue stream — from production at the PA plant through delivery to all distributors and direct B2B accounts. This is a full-accountability, end-to-end ownership role. The scope of ownership includes Production & Planning, Packing & Fulfillment, Delivery & Logistics, Customer Relationships (Operational), and People & Team. This role involves making decisions regarding production scheduling, labor assignments, order prioritization, operational process changes, repair/parts/supplies authorization up to $5K, and personnel decisions (hiring and terminations) without escalation. Leadership alignment is required for new customer commitments, pricing changes, capital expenditures, and compensation changes.

Requirements

• Own problems, don’t pass them
• Build processes, not workarounds
• Communicate proactively
• Develop your team
• Close the loop
• Set a positive tone
• 8-10 years of People Leadership experience
• 2-3 years of manufacturing experience

Responsibilities

• Production scheduling aligned to wholesale demand and distributor commitments
• Coordination of plant capacity and priority for wholesale orders
• Raw material and packaging readiness for wholesale SKUs
• Quality standards from production through shipment
• Production forecasting for wholesale stream
• Pack-out scheduling and labor coordination
• Order accuracy and pick/pack processes
• Inventory management for wholesale-ready product
• Damage, shrink, and waste reduction
• On-time delivery to all distributors and direct B2B accounts
• Carrier and logistics coordination for wholesale routes
• Delivery exception management — shorts, substitutions, mis-picks
• Route efficiency and cost per case delivered
• Day-to-day operational relationships with distributors and B2B contacts
• Order confirmation, lead time communication, and change management
• Proactive communication on supply issues before they become customer issues
• Customer complaint resolution — owned at this level, not escalated
• Regular 1:1s with all direct reports — structured, with a written agenda
• Clear performance expectations set and documented for each direct report
• Coaching, development, and accountability for the wholesale ops team
• Setting the tone, energy, and environment within the wholesale operation

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed