Director of Wholesale Operations
About The Position
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better. Overview The Director, Sales Operations for Crocs Wholesale is responsible for leading and owning the sales operations strategy and execution across North America, enabling scalable processes, data-driven decision-making, and operational excellence. This role drives alignment cross-functionally with Sales, Product, and Supply Chain to optimize wholesale performance, drive go-to-market readiness, and ensure compliance with company policies. Reporting into Sales leadership, this role leads a high-performing team and shapes long-term operational strategy.
Requirements
- Bachelor’s degree in Business, Operations, or related field (or equivalent experience)
- 10+ years of experience in wholesale, retail, or sales operations, with at least 5 years in a leadership role
- Proven ability to lead and develop high-performing teams and build strong organizational capability
- Strong business acumen with experience driving operational strategy and process optimization
- Advanced analytical skills with the ability to translate data into actionable insights
- Excellent communication and stakeholder management skills, with the ability to influence across all levels of the organization
- Experience managing complex systems, processes, and cross-functional initiatives
- Proactive, adaptable, and solutions-oriented mindset with strong execution focus
Responsibilities
- Lead and develop the North America Wholesale Sales Operations team, setting clear performance goals, KPIs, and incentive structures to drive results
- Establish and optimize end-to-end wholesale operational processes, ensuring standardization, efficiency, and scalability across the business
- Drive sales analytics, reporting, and insights to support data-informed decision-making and business performance
- Partner cross-functionally with Sales, Product, Supply Chain, and Finance to support seasonal Go-To-Market execution and operational readiness
- Oversee marketplace management, including pricing strategy, online policy enforcement, and customer discount governance
- Ensure accuracy and integrity of sales systems, customer data, and reporting tools
- Build strong internal relationships and influence stakeholders to align on priorities, resolve issues, and implement new processes
- Lead governance and compliance efforts, ensuring adherence to company policies, operational standards, and contractual obligations
- Lead cross-functional teams in developing the strategy and executing logistics for all Market Launches and Trade Shows
Benefits
- medical, dental, and vision coverage
- life and AD&D
- short and long-term disability coverage
- paid time off
- employee assistance
- participation in a 401k program that includes company match
- many other additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Director
