Director of Volunteer Services - KGF

Mondo Unlimited • Farmington Hills, MI

8d • Hybrid

About The Position

The Kirk Gibson Foundation for Parkinson’s (KGF) is seeking a Director of Volunteer Services (DVS) to design, implement, and manage a comprehensive volunteer program supporting both the Foundation and its Wellness Center. This full-time leadership role will oversee the entire volunteer lifecycle, from recruitment to retention, ensuring alignment with organizational goals and delivering an exceptional volunteer experience. The DVS will also lead critical initiatives such as refining volunteer management processes and launching a new "Volunteer Coaches" capability. This position operates in a matrixed environment, reporting jointly to the CEO of the Center and the CEO of the Foundation.

Requirements

• 5+ years experience in volunteer management, program management, or nonprofit service-oriented operations.
• Proven ability to build and implement processes from the ground up.
• Strong organizational and project management skills.
• Experience managing multiple stakeholders in a matrixed environment.
• Data-driven mindset with experience using CRM systems.

Nice To Haves

• Experience in health, wellness, or Parkinson’s-related organizations.
• Familiarity with Bloomerang or similar CRM platforms.
• Background in training, coaching, or community program development.

Responsibilities

• Build and continuously refine a scalable, end-to-end volunteer management system and a community of volunteers.
• Establish clear workflows, ownership, and performance standards across all volunteer processes.
• Ensure alignment between Foundation and Center needs (KGC/KGF integration).
• Identify opportunities for automation, efficiency, and improved experience.
• Lead volunteer recruiting strategy and execution.
• Manage vetting processes including background checks and interviews.
• Conduct fit assessments and align volunteers with appropriate roles.
• Work with peers to ensure current Job Descriptions and Role Agreements are in place for all volunteer roles.
• Design and deliver onboarding and, in partnership with functional leaders, training programs for all volunteers.
• Ensure timely activation, including systems entry and communications.
• Develop specialized onboarding for new roles (e.g., volunteer coaches), working closely with functional leaders.
• Develop and cultivate a Volunteer Community in both organizations consistent with our mission, values and culture.
• Oversee scheduling, monitoring, and change management.
• Maintain real-time visibility into the pool of volunteers (availability, skills, readiness).
• Manage strong communications and connection across the volunteer base.
• Ensure a high-quality, mission-aligned volunteer experience.
• Assist functional leaders to develop redundancy and flexibility in the volunteer workforce.
• Own and optimize use of Bloomerang for volunteer tracking and reporting.
• Ensure accurate and timely data entry, reporting, and system utilization.
• Develop dashboards and reporting mechanisms to support decision-making.
• Ensure technology systems are appropriate and efficient for all stakeholders.
• Design and implement volunteer recognition programs.
• Develop strategies to improve retention and engagement.
• Build a strong volunteer community aligned with the organization’s mission.
• Establish KPIs and performance metrics for the volunteer program.
• Monitor outcomes and drive continuous process improvements.
• Regularly evaluate program effectiveness and recommend enhancements.
• Conduct research to focus and further define the volunteer coaches model.
• Design and implement the volunteer coaches program.
• Define roles, expectations, training, and integration into existing systems for volunteer coaches.
• Prove out the volunteer coach model via closely managed pilot program.
• Identify and validate prospective feeder pools of volunteer coaches.
• Transition program into steady-state operations under the broader volunteer framework.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed