Director of Services

IOActive, Inc.

3h•$150,000 - $200,000•Hybrid

About The Position

The Director of Services is a management role in IOActive's Professional Services Delivery organization. The Director leads a team of consultants delivering offensive security engagements, partners with the Senior Director and Sales on scoping engagements and account growth, and contributes to IOActive's broader services practice. The role is designed for an experienced security practitioner who is comfortable managing a team, ensuring delivery quality, and partnering with sales as well as other functions within an organization. The role reports to the Senior Director of Services and is positioned as a clear growth path: successful Directors at IOActive typically expand their team and account scope over time and move into Senior Director positions as the regional business portfolio grows. The successful candidate brings strong technical judgment and applies it through partnership with subject-matter experts, team development, delivery oversight, and client partnership. This role will be focused on clients and engagements located in the western region of the US. You MUST be located in this region to qualify for consideration.

Requirements

6+ years in security professional services, including substantial hands-on delivery experience earlier in your career
3–4 years in a management role (formal management experience preferred; demonstrated leadership of project teams or working groups also considered)
Strong technical background across at least two service lines, with the ability to provide credible technical guidance and quality oversight even where you are not the deepest specialist on the team
Track record of building and developing consultants; visible record of mentoring others and supporting their growth
Experience supporting business development through technical credibility and account partnership — you have helped Sales win or shape deals through your expertise and relationships
Strong client-facing presence at Director and Security Architect levels; comfortable in technical and commercial conversations
Ability to provide technical oversight and quality judgment without personally delivering engagements
Effective collaboration with Sales, Recruiting, Senior Director, and cross-functional partners
Comfortable having direct performance conversations, including difficult ones, and managing through change
Strong written communication skills; willingness to develop public-speaking and external-presence skills over time
Bachelor's degree in Computer Engineering, Computer Science, analogous technical discipline, or equivalent experience
Willingness to travel approximately 30% across the Western US region

Nice To Haves

Relevant industry certifications (CISSP, OSCP, GPEN, GXPN, or equivalent offensive security credentials) strongly preferred

Responsibilities

Work with sales, consultants, PM, and SMEs within the company to plan and scope prospective engagements
Provide active oversight on engagements led by your team, including scoping review, technical approach validation, and quality assurance before client deliverables are released
Serve as the senior escalation point for your team on technically or commercially complex engagement situations
Join client meetings in a leadership and escalation capacity
Support proven project methodologies and heuristics to promote efficient and effective engagement flow
Ensure methodology consistency and IOActive quality standards across your team's engagements
Provide technical judgment and direction when your team needs senior perspective on engagement decisions
Surface delivery patterns and operational themes to the Senior Director for regional or global improvement
Lead, manage, and develop a team of consultants spanning security professional service lines
Conduct performance reviews, career development conversations, and compensation recommendations using IOActive's competency framework and review process
Coach team members through technical challenges, client situations, and career transitions
Build a team culture grounded in IOActive's values: technical excellence, client impact, ownership, cultural intelligence, and bias to action
Identify high-potential consultants and create development paths that prepare them for senior IC and management roles
Manage resource allocation, project staffing, and consultant utilization across your team
Partner with the Senior Director on engagement profitability, scheduling, and pipeline coverage
Oversee time and expense practices, project status reporting, and operational hygiene for your team's engagements
Partner with Sales and the Senior Director on new business and strategic accounts assigned to your team
Maintain working-level client relationships, particularly with Director, Security Architect, Engineering Lead, and Head of Product Security contacts
Translate technical findings into clear business risk language for client leadership
Support proposal, SOW, and RFP development with delivery credibility and accurate scoping
Contribute to global methodologies, report and proposal templates, and intellectual property that improve delivery quality across IOActive
Support business development efforts where your technical expertise and account relationships are needed
Build a personal profile through conference talks, published content, or community participation as opportunities arise
Support team members in developing their own market profiles and technical reputations