Director of Therapy Services

MONARCH • Albemarle, NC

5d • $90,000

About The Position

The Director of Therapy Services provides strategic, operational, and clinical leadership for outpatient therapy services across 13 outpatient behavioral health clinics and the Open Access team. The role directly oversees Senior Therapists and supports high-quality, patient-centered care while ensuring consistency in clinical practice, operational performance, regulatory compliance, and organizational standards.

The Director is accountable for developing, implementing, and overseeing therapy service delivery models, workforce planning, productivity management, quality outcomes, staff engagement, and financial performance. The position maintains a regular on-site presence at outpatient clinic locations, including approximately two clinic visits per week, to support staff engagement, operational consistency, relationships with clinic teams, and implementation of organizational initiatives. The Director works with clinic leadership, psychiatric providers, interdisciplinary teams, and executive leadership to improve service excellence, patient access and experience, clinical practice, and organizational growth.

Requirements

• Master’s degree required.
• Fully licensed as either a Licensed Clinical Social Worker (LCSW) or Licensed Clinical Mental Health Counselor (LCMHC).
• Valid U.S. driver’s license.
• At least 2 years of clinical supervision experience.
• At least 3 years of counseling or therapy experience.
• At least 5 years of experience in behavioral health, integrated care, or outpatient clinic operations.

Nice To Haves

• Experience managing multi-site outpatient healthcare or behavioral health operations; 3 years is listed as not required.

Responsibilities

• Oversee systems that support the effective, accurate, and timely completion of outpatient therapists’ clinical duties, including adherence to agency timelines and evidence-based practices.
• Oversee processes related to timesheets, payables, billing, clinical supervision, staff education, HR processes, triage, emergency services delivery, and clinical documentation.
• Ensure each individual served has a clinically based, medically necessary, and culturally sensitive assessment and service plan.
• Develop and maintain staff communication systems, including meetings, memos, one-on-one updates, and communication across teams, divisions, shifts, consultants, outside agencies, families, and management.
• Establish systems so staff schedules and daily operations meet the needs of individuals served.
• Investigate clinical operations incidents and internal or external complaints, and provide supervisory follow-up.
• Cultivate and maintain positive working relationships with referral sources, including individuals, families, staff, monitoring and licensing agencies, organizations, and funders.
• Attend and take leadership roles in community meetings within the assigned outpatient services area and cross-functional team meetings.
• Attend and participate in provider meetings with funding sources, audits, surveys, staff meetings, agency meetings, and other meetings related to outpatient therapy services.
• Stay informed about internal and external standards and ensure systems are in place to monitor program compliance and auditing.
• Comply with agency policies and procedures and applicable state and federal regulations related to program areas.
• Maintain required trainings and demonstrate knowledge of emergency procedures, assisting in crisis situations as needed.
• Make regular on-site visits to outpatient clinics, approximately two visits per week.
• Perform other relevant responsibilities assigned by the supervisor.
• Travel and driving may be required.

Benefits

• Competitive and flexible total rewards package.
• Eligible employees may have access to comprehensive health coverage, retirement plans, and professional development support.
• Customizable benefits and perks tailored to role, employment type, and location.
• Comprehensive, competitive benefits package for full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Director