Director of Therapy Services

Monarch • Albemarle, NC

4d

About The Position

The Director of Therapy Services provides strategic, operational, and clinical leadership for outpatient therapy services across 13 outpatient behavioral health clinics and the Open Access team. The role directly oversees Senior Therapists and supports high-quality, patient-centered care while promoting consistent clinical practice, operational performance, regulatory compliance, and organizational standards across locations.

The Director is accountable for developing, implementing, and overseeing therapy service delivery models, workforce planning, productivity management, quality outcomes, staff engagement, and financial performance. The role includes a regular on-site presence at outpatient clinic locations, including approximately two clinic visits per week, to engage staff, support operational consistency, build relationships with clinic teams, and help implement organizational initiatives.

Working with clinic leadership, psychiatric providers, interdisciplinary teams, and executive leadership, the Director promotes service excellence, patient access and experience, clinical best practices, growth initiatives, and organizational goals. A fully licensed LCSW or LCMHC is required. Driving and travel may be required.

Requirements

• Master’s degree required.
• Fully licensed as a Licensed Clinical Social Worker (LCSW) or Licensed Clinical Mental Health Counselor (LCMHC).
• Valid U.S. driver’s license.
• At least 2 years of clinical supervision experience.
• At least 3 years of counseling or therapy experience.
• At least 5 years of experience in behavioral health, integrated care, or outpatient clinic operations.

Nice To Haves

• Experience managing multi-site outpatient healthcare or behavioral health operations; 3 years is listed as not required.

Responsibilities

• Oversee systems that support effective, accurate, and timely completion of outpatient therapists’ clinical duties, including adherence to agency timelines and evidence-based practices.
• Oversee processes for timesheets, payables, billing, clinical supervision, staff education, HR processes, triage, emergency services delivery, and clinical documentation.
• Ensure each person served receives a clinically based, medically necessary, and culturally sensitive assessment and service plan.
• Develop and maintain clear staff communication systems, including staff meetings, memos, one-on-one updates, and communication across teams, divisions, consultants, outside agencies, families, and management.
• Establish systems so staff schedules and daily operations meet the needs of individuals served.
• Investigate clinical operations incidents and complaints received internally or externally, and provide supervisory follow-up.
• Cultivate and maintain working relationships with referral sources, including individuals, families, staff, monitoring and licensing agencies, organizations, and funders.
• Attend and take leadership roles in community meetings within the assigned outpatient services area and cross-functional team meetings.
• Attend and actively participate in provider meetings with funding sources, audits, surveys, staff meetings, agency meetings, and other relevant meetings.
• Stay informed of internal and external standards and ensure systems monitor program compliance and auditing.
• Comply with agency policies and procedures and applicable state and federal regulations; maintain required trainings.
• Know emergency procedures and assist in crisis situations.
• Complete other relevant responsibilities assigned by the supervisor.
• Maintain a regular on-site presence at outpatient clinics, including approximately two clinic visits per week.
• Collaborate with clinic leadership, psychiatric providers, interdisciplinary teams, and executive leadership to improve service excellence, access, patient experience, clinical practice, and organizational goals.

Benefits

• Competitive and flexible total rewards package.
• Eligible employees may have access to comprehensive health coverage, retirement plans, and professional development support.
• Comprehensive, competitive benefits package for full-time and part-time team members and their families.
• Opportunities for professional growth and development, including promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Director