Director of Technology Infrastructure and Security

Community Transit•Everett, WA

4d•Hybrid

About The Position

The Director of Technology Infrastructure and Security leads the strategy and execution of Community Transit’s technology infrastructure and cybersecurity programs. Reporting directly to the Chief Information Officer, the role shapes a resilient, secure, and scalable technology environment that supports current operations and future organizational growth. The director oversees infrastructure services and the design and support of computer networks and related technology, including physical and virtual networks, VoIP telecommunications, and data centers. The position develops and implements the agency’s information security strategy, assesses and mitigates risks, leads cybersecurity awareness and compliance, and coordinates incident response and disaster recovery. During cybersecurity incidents, the director serves as Incident Commander, including providing onsite leadership and directing agency response. The role also establishes technology and security standards, ensures compliance with applicable laws and regulations, works with auditors and government agencies, and leads enterprise-wide infrastructure projects and governance groups. The director supervises and develops staff, manages vendors and service contracts, and prepares and manages the division’s operating and capital budgets. The role works closely with the CIO, executive and business leaders, IT peers, vendors, and agency partners. Work is performed in an office environment; hybrid telework may be available at management discretion and may not be available for this position. Incident response may require onsite work outside regular business hours.

Requirements

At least 10 years of experience leading technical teams, including a combination of Network Engineering, IT operations/infrastructure, applications management, data center management, or cybersecurity.
At least 10 years of combined professional experience in Network Engineering, IT operations/infrastructure, applications management, data center management, or cybersecurity.
At least 5 years of experience in a senior cybersecurity role.
At least 5 years of experience in a leadership role.
A valid Washington State driver’s license at the time of hire to drive a Community Transit company vehicle.
An equivalent combination of education and experience may be accepted.
Advanced knowledge of networking architecture, design, security, performance, and management methods.
Advanced knowledge of cybersecurity concepts, threats and red-teaming, engineering and process best practices, and incident management.
Advanced knowledge of information systems and resource management in hosted, physical, and virtual environments, and service-based systems.
Working knowledge of Network Engineering best practices related to service management, service delivery, and total cost of operations.
Working knowledge and demonstrated skill in resilient IT operations, backup and recovery, networking, security, and telephony operation and administration.
Working knowledge of project management methodologies and current and future IT industry trends and business planning.
Ability to foster an inclusive workplace and uphold Community Transit’s core values in support of its vision and mission.
Ability to inspire team commitment, pride, and trust; promote cooperation; and motivate members toward shared goals.
Courtesy, sensitivity, and respect in all interactions.
Staff management and leadership skills, including prioritization, work assignment, performance evaluation, staff training, and decision-making in hiring, termination, and disciplinary matters.
Effective oral, written, and computer-based communication skills.
Analytical and problem-solving abilities and excellent interpersonal skills.
Proficiency with MS Office, MS support utilities, and third-party support utilities.
Ability to create and implement budgets, balance competing priorities within defined time constraints, and handle sensitive, confidential, and proprietary material professionally.

Nice To Haves

Bachelor’s degree in computer science or a related field.
Cybersecurity certification or equivalent.
ITIL certification or certification in a comparable IT service management framework.
Public-sector experience is considered a plus.

Responsibilities

Directly oversee the design and support of computer networks and related technology, including physical and virtual networks, VoIP telecommunications networks, and data centers.
Provide strategic and operational leadership for infrastructure services.
Develop and implement division goals and objectives aligned with Community Transit’s mission, critical success factors, and values.
Develop and implement an information security strategy to protect sensitive and proprietary information.
Assess and mitigate security risks and continuously evaluate controls and processes against emerging threats and vulnerabilities.
Advise the CIO, executive team, business leaders, and agency leadership on cybersecurity planning, implementation, awareness, response, and compliance.
Lead cybersecurity awareness and compliance across the agency.
Develop and implement incident response plans, including backup and recovery policies.
Coordinate disaster recovery planning and testing.
Set standards for infrastructure hardware, peripheral purchases, machine configurations, firewall/security/VPN configuration, and change control.
Serve as Incident Commander during cybersecurity incidents, including onsite leadership, and direct IT and agency staff response to safeguard systems, data, and personnel.
Remain current on information security laws, regulations, and industry standards; ensure compliance and work with regulatory agencies, auditors, and stakeholders on compliance issues.
Maintain cybersecurity relationships with federal, state, and local agencies.
Supervise, inspire, and develop staff; prioritize and assign work, set goals, evaluate performance, provide feedback and coaching, make hiring, termination, and disciplinary recommendations, and offer training and professional development.
Promote courtesy, sensitivity, respect, and Community Transit’s core values in staff programs and activities.
Develop short- and long-term plans for the agency’s computer network and IT assets, initiate continual improvement, and maintain technical policies, procedures, and standards.
Provide leadership and expertise for enterprise-wide IT infrastructure projects.
Lead governance groups, including Technology Acquisition, IT Preservation, and Digital Security groups.
Manage network and data center vendors, participate in developing and negotiating service contracts, and establish and monitor vendor security requirements.
Prepare estimated operating and capital budgets for approval by the Director, reconcile budget variances, and manage the divisional budget.
Perform other duties of a similar nature or level.