Director of Technology and Data Strategy

Catholic Charities Fort Worth•Fort Worth, TX

7h•Onsite

About The Position

Join a mission-driven team and agency dedicated to supporting clients. The organization has a 116-year legacy of doing good and a bold goal of ending poverty in the community. Their services address key factors that keep families from reaching their future, focusing on five impact pathways: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. The team is growing to achieve these goals. While guided by Catholic Faith, individuals of any faith are welcome to join the team or receive services.

Requirements

Master’s Degree or Bachelor’s Degree with 10+ years of relevant experience required
8+ years of related experience in supervision, project management, etc. required
Expertise in developing and executing strategic initiatives, with the ability to influence decisions and translate vision into actionable plans
Exceptional communication skills and the ability to build trusted relationships with stakeholders at all levels of the organization.
Experience as a strategic thought partner, providing insight-driven recommendations that support agency vision and priorities
Familiarity with qualitative and quantitative research methods required
Familiarity with basic statistical analysis required
Familiarity with O365 portfolio, Salesforce, Power BI, SQL Server required
Must have reliable transportation, a current Texas driver’s license, evidence of auto liability insurance

Responsibilities

Lead, manage, and hold accountable direct reports.
Build and lead a high-performing, multidisciplinary team across IT, systems, and data/reporting.
Clearly define roles, priorities, and performance expectations across varied functions.
Coach team members across technical and analytical skill sets.
Ensure the team operates as an integrated function, not silos.
Build capacity in areas like reporting, systems thinking, and analysis.
Own the overall vision, roadmap, and effectiveness of the organization's systems ecosystem.
Define and evolve the long-term systems architecture and strategy (CRM, database, integrations, reporting tools).
Ensure all systems align with organizational goals and future growth needs.
Evaluate and recommend new technologies, upgrades, and tools.
Balance innovation with stability, usability, and cost-effectiveness.
Serve as the organization’s internal expert on systems capabilities and direction.
Own the end-to-end performance of systems—from development and integration to daily support and reliability.
Oversee systems builds, enhancements, upgrades, and research-driven improvements.
Ensure effective integration across all platforms and tools.
Lead IT help desk operations with clear service standards and responsiveness.
Ensure system uptime, reliability, and rapid issue resolution.
Establish and maintain data manuals, documentation, and system standards.
Implement QA processes to ensure accuracy, usability, and consistency.
Balance short-term support needs with long-term system improvements.
Continuously improve the overall user experience with systems.
Ensure staff effectively use systems, data, and reporting tools.
Develop and oversee training programs for systems and reporting tools.
Drive adoption of new systems, processes, and dashboards.
Ensure staff understand how to interpret and use data.
Create user-friendly documentation and guidance materials.
Partner with leadership to reinforce expectations for system use and data quality.
Ensure the accuracy, reliability, and ongoing improvement of systems and data outputs.
Establish QA processes across systems, data, and reporting outputs.
Regularly audit data integrity and reporting accuracy.
Identify root causes of issues and implement fixes.
Lead continuous improvement efforts across all capabilities.
Ensure consistency and trust in all system-generated outputs.

Benefits

Full-Time, salaried position.
Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield
Health Savings Account- CCFW contributes $110 per month.
100% Company paid Long Term Disability
100% Company paid Basic Life and AD&D Insurance
16 paid Holidays (including being closed Christmas Eve through New Years Day)
Tiered PTO Accrual by tenure: Vacation Time- 100 hours in your first year. Sick Time- 48 hours in your first year.
403(b) with employer match from day one- up to 6%
3 weeks paid parental/critical illness leave
Employee Assistance Program
CCFW Participates in the Public Service Loan Forgiveness program (PSLF)
Mentorship Program
Wellness Program
Financial Coaching