Director of Technology and Data Strategy

Catholic Charities Fort Worth•Fort Worth, TX

4h•Onsite

About The Position

Be PROUD of what you do You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 116-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we're growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

Requirements

Master’s Degree or Bachelor’s Degree with 10+ years of relevant experience required
8+ years of related experience in supervision, project management, etc. required
Expertise in developing and executing strategic initiatives, with the ability to influence decisions and translate vision into actionable plans
Exceptional communication skills and the ability to build trusted relationships with stakeholders at all levels of the organization.
Experience as a strategic thought partner, providing insight-driven recommendations that support agency vision and priorities
Familiarity with qualitative and quantitative research methods required
Familiarity with basic statistical analysis required
Familiarity with O365 portfolio, Salesforce, Power BI, SQL Server required
Must have reliable transportation, a current Texas driver’s license, evidence of auto liability insurance

Responsibilities

Lead, manage, and hold accountable direct reports
Build and lead a high-performing, multidisciplinary team across IT, systems, and data/reporting
Clearly define roles, priorities, and performance expectations across varied functions
Coach team members across technical and analytical skill sets
Ensure the team operates as an integrated function—not silos
Build capacity in areas like reporting, systems thinking, and analysis
Own the overall vision, roadmap, and effectiveness of CCFW’s systems ecosystem
Define and evolve the long-term systems architecture and strategy (CRM, database, integrations, reporting tools)
Ensure all systems align with organizational goals and future growth needs
Evaluate and recommend new technologies, upgrades, and tools
Balance innovation with stability, usability, and cost-effectiveness
Serve as the organization’s internal expert on systems capabilities and direction
Own the end-to-end performance of systems—from development and integration to daily support and reliability
Oversee systems builds, enhancements, upgrades, and research-driven improvements
Ensure effective integration across all platforms and tools
Lead IT help desk operations with clear service standards and responsiveness
Ensure system uptime, reliability, and rapid issue resolution
Establish and maintain data manuals, documentation, and system standards
Implement QA processes to ensure accuracy, usability, and consistency
Balance short-term support needs with long-term system improvements
Continuously improve the overall user experience with systems
Ensure staff effectively use systems, data, and reporting tool
Develop and oversee training programs for systems and reporting tools
Drive adoption of new systems, processes, and dashboards
Ensure staff understand how to interpret and use data
Create user-friendly documentation and guidance materials
Partner with leadership to reinforce expectations for system use and data quality
Ensure the accuracy, reliability, and ongoing improvement of systems and data outputs
Establish QA processes across systems, data, and reporting outputs
Regularly audit data integrity and reporting accuracy
Identify root causes of issues and implement fixes
Lead continuous improvement efforts across all capabilities
Ensure consistency and trust in all system-generated outputs

Benefits

Full-Time, salaried position
Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield
Health Savings Account- CCFW contributes $110 per month
100% Company paid Long Term Disability
100% Company paid Basic Life and AD&D Insurance
16 paid Holidays (including being closed Christmas Eve through New Years Day)
Tiered PTO Accrual by tenure: Vacation Time- 100 hours in your first year. Sick Time- 48 hours in your first year.
403(b) with employer match from day one- up to 6%
3 weeks paid parental/critical illness leave
Employee Assistance Program
CCFW Participates in the Public Service Loan Forgiveness program (PSLF)
Mentorship Program
Wellness Program
Financial Coaching