Director of Supportive Services - Housing for New Hope

Armstrong Mc Guire • Durham, NC

5d • Onsite

About The Position

Housing for New Hope (HNH) is seeking an experienced, visionary Director of Supportive Services to provide strategic direction and operational leadership for its campus-based and community-based supportive housing programs. The Director will work with program managers and organizational leadership to advance person-centered services, strengthen compliance and performance management, and equip teams to deliver strong outcomes. This role fosters collaboration, accountability, staff development, and continuous improvement in alignment with HNH’s mission, Vision 2032, and Supportive Pathways framework.

The Director reports to the Executive Director and directly supervises the Co-Managers of Community-Based Supportive Housing and the Manager of Campus-Based Supportive Housing. The position is based at HNH’s main office in Durham, North Carolina, with work across program locations and community partner settings as needed. HNH’s annual budget is approximately $4 million. The salary range is $75,000 to $85,000, commensurate with experience.

The successful candidate will connect a clear vision for supportive housing with the systems, relationships, and daily practices needed to achieve it. They will bring people-leadership skills, sound judgment, attention to detail, and commitment to person-centered services, staff development, compliance, and continuous improvement.

Housing for New Hope works to prevent and end homelessness one valuable person at a time. Its three complementary strategies are Campus-Based Supportive Housing, Community-Based Supportive Housing, and Affordable Housing. The Supportive Pathways framework recognizes that lasting housing stability is supported by housing, mental health and emotional wellness, substance use recovery supports, employment and job readiness, life skills development, and relationships and community belonging. HNH is an equal opportunity employer; employment decisions are based on qualifications, merit, and business need.

Requirements

• Demonstrated leadership experience in supportive housing, homelessness services, human services, or a related field.
• Experience supervising managers or teams, developing staff capacity, and building a collaborative culture of accountability.
• Knowledge of supportive housing, case management, housing stability, and the needs of people experiencing homelessness.
• Experience interpreting and implementing government grants, contracts, regulations, and program requirements.
• Ability to develop and use performance measures, program data, monitoring processes, and evaluation practices to guide decisions and improve outcomes.
• Strong operational, organizational, and project-management skills, including the ability to manage competing priorities and meet deadlines.
• Sound judgment and ability to identify risks, resolve problems, and translate complex expectations into clear staff practices.
• Strong written, verbal, and interpersonal communication skills, including effectiveness with staff, funders, community partners, and organizational leadership.
• Commitment to Housing for New Hope’s mission, values, and Vision 2032.
• Collaborative leadership style marked by integrity, humility, curiosity, adaptability, and commitment to learning and improvement.
• Relevant bachelor’s degree required.

Nice To Haves

• Master’s degree in social work, human services, public administration, or a related field.

Responsibilities

• Lead the development, implementation, and evaluation of campus-based and community-based supportive housing programs in alignment with HNH’s mission, Vision 2032, Supportive Pathways framework, and organizational priorities.
• Partner with the Executive Director and leadership team to establish program direction, goals, and measures of success.
• Promote consistent, person-centered supportive housing services that advance housing stability, dignity, choice, and community connection.
• Identify opportunities to strengthen services, improve coordination, adapt program models, and respond to community needs.
• Directly supervise and develop the Co-Managers of Community-Based Supportive Housing and the Manager of Campus-Based Supportive Housing.
• Coach managers in supervision, team leadership, staff development, problem-solving, and performance accountability.
• Foster a collaborative, supportive, and accountable team culture, and support managers in setting staff goals, addressing performance concerns, and building staff capacity.
• Ensure teams have clear procedures, appropriate training, and practical resources.
• Lead supportive housing compliance to ensure adherence to applicable federal, state, and local requirements, grant and contract terms, HNH policies, and relevant service, documentation, and reporting standards.
• Translate funder and regulatory requirements into program procedures, staff practices, performance measures, and monitoring routines.
• Design and oversee monitoring processes, review performance data, identify gaps or risks, and ensure corrective actions and improvements are implemented.
• Oversee timely, accurate, and complete program documentation and reporting, including required HMIS data entry and use, as applicable.
• Lead preparation for funder monitoring, audits, file reviews, and other compliance activities; coordinate responses to findings and apply lessons to ongoing practice.
• Develop, review, and maintain program policies, procedures, manuals, and staff training; maintain an up-to-date policy roster and ensure scheduled reviews and revisions.
• Ensure staff receive onboarding and ongoing training in compliance, documentation standards, and HMIS practices relevant to their roles.
• Serve as a primary organizational contact for assigned program funders on compliance, monitoring, reporting, and implementation questions.
• Identify and help pursue aligned government funding opportunities and lead or coordinate applications as assigned.
• Establish annual program goals and performance measures with program managers and track progress toward outcomes and organizational priorities.
• Use qualitative and quantitative information to assess program effectiveness, identify trends, inform decisions, and communicate progress and challenges.
• Participate in budget development and monitoring with the Executive Director, finance staff, and program managers to align resources with goals and maintain fiscal responsibility.
• Lead compliance and operational onboarding of new or renewed grants and contracts, translating requirements into implementation steps and clarifying staff responsibilities.
• Prepare timely, accurate updates for the Executive Director and, as requested, the Board of Directors on outcomes, risks, compliance, and strategic progress.
• Build and maintain working relationships with funders, government agencies, service providers, landlords, healthcare and behavioral health partners, and other organizations supporting housing stability.
• Represent HNH in community meetings, collaborative initiatives, and planning processes related to supportive housing and homelessness response, as assigned.
• Coordinate across HNH departments to strengthen communication and support integrated operations.
• Contribute program knowledge and stories to grant proposals, fundraising, communications, and community engagement with colleagues.
• Identify emerging community needs, partnership opportunities, and service gaps to inform program improvement and organizational planning.

Benefits

• Employer contributions toward medical, dental, and vision insurance; HNH pays 85% of employees’ premiums.
• Retirement plan with a 5% employer match contribution.
• 24 days of paid time off each year.
• Flexible schedule.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Director