Director of Clinical Quality - Supportive Housing for Families (Middletown)

The Connection•Middletown, CT

About The Position

The Director of Clinical Quality provides high-level oversight, leadership, and operational management for a range of family-centered programs, including Supportive Housing for Families (SHF), Women’s Community Transition Support (WCTS), Women’s Recovery Support Programs (WRSP), Women’s REACH, and the Center for Behavioral Health (CBH). Under the direction of the Vice President of Family Support Services, the Director ensures trauma-informed, culturally responsive, outcomes-driven services across case management, supportive housing, parenting support, residential, and recovery programs. The role supervises assigned clinical staff and clinical interns; maintains regulatory compliance with COA, DPH, DMHAS, DCF, and funder-specific requirements; oversees workflow systems and quality assurance; supports program growth; develops community partnerships; and advances organizational strategic priorities. The Director ensures program fidelity, consistent staff supervision, operational excellence, and integrated service coordination across Family Support Services programs. Within Family & Child Services, the Director works with Supportive Housing for Families staff to provide services that stabilize and reunite families experiencing complex issues such as substance use, behavioral health matters, and homelessness. The position is based in Middletown and is full-time, 40 hours per week, on the first shift, Monday through Friday. Newly hired employees must attend a two-day orientation at the organization’s Roscommon office in Middletown.

Requirements

Master’s degree in Social Work, Marriage and Family Therapy, Counseling, Human Services, Public Administration, or a related field is preferred.
3–5 years of progressive leadership experience in family services, housing, behavioral health, or related human services programs.
At least 2 years supervising staff or overseeing program operations.
Experience with DMHAS, DCF, or similar state or federal partners.
Training in trauma-informed practice, harm reduction, family systems, and evidence-based practices.
Fluency in electronic documentation platforms.

Nice To Haves

Clinical licensure (LCSW, LMFT, or LPC) is strongly preferred.
Master’s degree in Social Work, Marriage and Family Therapy, Counseling, Human Services, Public Administration, or a related field is preferred.

Responsibilities

Provide leadership and operational management across assigned family-centered programs.
Ensure services are trauma-informed, culturally responsive, and outcomes-driven.
Supervise assigned clinical staff and clinical interns.
Maintain compliance with COA, DPH, DMHAS, DCF, and funder-specific requirements.
Oversee workflow systems and quality assurance.
Support program growth and develop community partnerships.
Advance organizational strategic priorities.
Ensure program fidelity, consistent staff supervision, operational excellence, and integrated service coordination across Family Support Services programs.
Work with Supportive Housing for Families staff to provide services that stabilize and reunite families experiencing substance use, behavioral health matters, homelessness, and other complex issues.