Director of Clinical Quality - Supportive Housing for Families (Middletown)
About The Position
The Director of Clinical Quality provides high-level oversight, leadership, and operational management of family-centered programs, including Supportive Housing for Families, Women’s Community Transition Support, Women’s Recovery Support Programs, Women’s REACH, and the Center for Behavioral Health. The Director ensures trauma-informed, culturally responsive, outcomes-driven services across case management, supportive housing, parenting support, residential, and recovery programs. The role supports staff supervision, regulatory compliance, workflow systems, quality assurance, program growth, community partnerships, and organizational strategic priorities. It promotes program fidelity, consistent supervision, operational excellence, and integrated service coordination. Within Family & Child Services, the Director works with Supportive Housing for Families staff to help stabilize and reunite families experiencing issues such as substance use, behavioral health matters, and homelessness. The position reports to the Vice President of Family Support Services and is based in Middletown, Connecticut. It is full-time, 40 hours per week, first shift, Monday through Friday. Newly hired employees must attend a two-day New Hire Orientation at the Roscommon office in Middletown.
Requirements
- Master’s degree in Social Work, Marriage and Family Therapy, Counseling, Human Services, Public Administration, or a related field is preferred.
- 3–5 years of progressive leadership experience in family services, housing, behavioral health, or related human services programs.
- At least 2 years supervising staff or overseeing program operations.
- Experience with DMHAS, DCF, or similar state or federal partners.
- Training in trauma-informed practice, harm reduction, family systems, and evidence-based practices.
- Fluency in electronic documentation platforms.
Nice To Haves
- Clinical licensure (LCSW, LMFT, or LPC) is strongly preferred.
Responsibilities
- Provide high-level oversight, leadership, and operational management of family-centered programs.
- Ensure delivery of trauma-informed, culturally responsive, and outcomes-driven services across case management, supportive housing, parenting support, residential, and recovery programs.
- Supervise assigned clinical staff and clinical interns.
- Maintain compliance with COA, DPH, DMHAS, DCF, and funder-specific requirements.
- Oversee workflow systems and quality assurance.
- Support program growth and develop community partnerships.
- Advance organizational strategic priorities.
- Ensure program fidelity, consistent staff supervision, operational excellence, and integrated service coordination across Family Support Services programs.
- Work with Supportive Housing for Families staff to provide services that stabilize and reunite families experiencing complex issues, including substance use, behavioral health matters, and homelessness.
Benefits
- Medical, dental, and vision benefits, along with additional voluntary coverages, for full-time employees.
- 403(b) retirement plan with employer matching contribution.
- Company-paid short- and long-term disability and life insurance for full-time employees.
- Paid time off, including vacation, personal, and sick time, for full-time employees.
- 12 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Director
