Director of Clinical Quality - Supportive Housing for Families (Middletown)
About The Position
The Director of Clinical Quality provides high-level oversight, leadership, and operational management of a range of family-centered programs under the direction of the Vice President of Family Support Services. The role ensures trauma-informed, culturally responsive, outcomes-driven services across case management, supportive housing, parenting support, residential, and recovery programs. The Director supports the Supportive Housing for Families staff in delivering services to stabilize and reunite families experiencing complex issues such as substance use, behavioral health matters, and homelessness. The position is responsible for supervising assigned clinical staff and clinical interns, maintaining regulatory compliance, overseeing workflow systems and quality assurance, supporting program growth, developing community partnerships, and advancing organizational strategic priorities. It also ensures program fidelity, consistent staff supervision, operational excellence, and integrated service coordination across Family Support Services programs. Newly hired employees are required to attend a two-day New Hire Orientation at the Roscommon office in Middletown.
Requirements
- Master’s degree in Social Work, Marriage and Family Therapy, Counseling, Human Services, Public Administration, or a related field is preferred.
- 3–5 years of progressive leadership experience in family services, housing, behavioral health, or related human services programs.
- At least 2 years of experience supervising staff or overseeing program operations.
- Experience with DMHAS, DCF, or similar state or federal partners.
- Training in trauma-informed practice, harm reduction, family systems, and evidence-based practices.
- Fluency in electronic documentation platforms.
Nice To Haves
- Clinical licensure (LCSW, LMFT, or LPC) is strongly preferred.
Responsibilities
- Provide high-level oversight, leadership, and operational management of family-centered programs.
- Ensure delivery of trauma-informed, culturally responsive, and outcomes-driven services across case management, supportive housing, parenting support, residential, and recovery programs.
- Supervise assigned clinical staff and clinical interns.
- Maintain compliance with COA, DPH, DMHAS, DCF, and funder-specific requirements.
- Oversee workflow systems and quality assurance.
- Support program growth and develop community partnerships.
- Advance organizational strategic priorities.
- Ensure program fidelity, consistent staff supervision, operational excellence, and integrated service coordination across Family Support Services programs.
- Work with Supportive Housing for Families staff to provide services that stabilize and reunite families experiencing substance use, behavioral health matters, homelessness, and other complex issues.
Benefits
- Medical, dental, and vision benefits, along with additional voluntary coverages, for full-time employees.
- 403(b) retirement plan with employer matching contribution.
- Company-paid short- and long-term disability and life insurance for full-time employees.
- Paid time off, including vacation, personal, and sick leave, for full-time employees.
- 12 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Director
