Director of SF Supportive Services

First Place for Youth•Oakland, CA

2d•$94,533 - $109,000•Onsite

About The Position

The Director of San Francisco Supportive Services leads Rapid Re-housing/Rising Up, a housing-first case management program, and Single Site Housing, permanent supportive housing sites where participants live onsite. These programs serve people ages 18–24 who are experiencing homelessness, helping them develop skills in housing, healthy living, education, and employment to prepare for independent living. The Director oversees program implementation and staff supervision in accordance with First Place for Youth policies and procedures. The role monitors outcomes, supports participant retention, mediates youth conflicts, and supervises the SF TAY Program Manager and SF TAY Lead. The Director reports to the Vice President of Programs. The position is expected to be onsite at the Oakland headquarters and San Francisco Single Site three days per week, and in San Francisco and the surrounding Bay Area community throughout the business week. Some evening and weekend work and travel are required.

Requirements

Bachelor’s degree in social work, psychology, counseling, or an equivalent field required.
Five years of progressively responsible program management experience and five years of supervisory experience leading multilevel teams required.
At least five years of direct-service experience working with youth facing systemic barriers; experience with people experiencing homelessness is preferred.
Prior program budget management experience required.
Strong dedication to cultural competency and creating conditions that remove barriers.
Excellent understanding of homeless youth and adult services and resources, including education and employment resources for youth and services for young adults and young parents.
Knowledge of local community referral resources that best meet the needs of youth in homeless services.
Demonstrated success developing and evaluating program models and selecting and operationalizing innovative programs.
Strong project management skills, including managing complex, multifaceted projects that achieve measurable success and program growth.
Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, and empowering them to take on greater responsibility and perform effectively.
Understanding of human resources, employee performance improvement plans, and corrective action policies.
Dependable car, valid driver’s license, and proof of insurance.
Exceptional oral and written communication skills, including researching, assimilating, and analyzing information; composing reports and correspondence; and presenting data clearly.
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
Experience with data entry and outcomes management using web-based case management software, such as Apricot or Efforts to Outcomes.
Availability for some evening and weekend work and travel as needed.

Nice To Haves

Master’s degree preferred.
Program management experience in a high-growth organization serving youth or adults preferred.
Milieu or wraparound experience preferred.

Responsibilities

Lead assigned programs and projects, ensuring compliance with program, agency, and regulatory policies.
Provide leadership and guidance to staff, with emphasis on permanent supportive housing single-site programs.
Oversee documentation and review data for accuracy, integrity, and service quality.
Help develop, evaluate, and refine service delivery, including field training and support.
Ensure staff adhere to First Place for Youth standards and competencies.
Work with the Manager to support budgeting, contract control, reporting, and renewal.
Support daily single-site operations and represent the agency with partners.
Hire, train, develop, and supervise direct-service staff.
Provide weekly one-on-one supervision and coach staff in housing retention, resource and referral, workshop delivery, case management, and education and employment coaching.
Facilitate regular team meetings to build collaboration and program fidelity.
Ensure program data is entered accurately and on time, and conduct annual performance reviews.
Deliver workshops on career, education, and employment skills, including resumes, interviewing, and job maintenance.
Provide one-on-one drop-in support, coach youth, identify barriers, and develop joint plans with Case Managers and youth-identified supporters.
Prepare youth to use community resources, including through application support and information sessions.
Coordinate community events that build independent living skills.
Provide conflict resolution, safety planning, and crisis de-escalation support, and cover direct services during staff absences or vacancies.
Vet, establish, and maintain partnerships across Bay Area counties with public benefits, mental health, workforce, employer, education, housing, and social service providers.
Assess transition-age youth needs, develop targeted resource outreach, and track referrals and utilization.
Promote First Place for Youth services to partners and employers to generate placement and referral opportunities.
Lead collaborative meetings with partners, including Child Welfare and Housing Departments, and participate in coordinated entry and matching meetings.
Ensure rapid response to vacancies, resident transitions, housing concerns, and landlord/tenant issues.
Attend weekly program meetings, monthly agency meetings, and weekly supervision.
Maintain timely and accurate documentation and case files in One System or Apricot.
Collaborate with colleagues across the organization and perform other duties as assigned.

Benefits

15 days of vacation time in the first year
12 days of sick time
2 floating holidays
15 paid holidays
Choice of Kaiser or UCH HMO/PPO, with up to 90% of the premium covered by First Place on certain plans
Principal dental and vision coverage, with up to 90% of the premium covered by First Place
Healthcare and dependent care FSA plans
Principal basic life and voluntary life insurance coverage
Employee Assistance Program
401(k) retirement savings plan
Paid sabbatical