Director of Student Services (DOSS)

Utah State University•Blanding, UT

23h•Onsite

About The Position

The Director of Student Services (DOSS) is a key member of the campus leadership team, holding an administrative position with primary responsibilities in student services leadership and management, campus culture and safety, student engagement, community engagement (including community, business, and industry relationships), and enrollment management. The DOSS may be assigned the main administrative role of an area within the Statewide Campus Region and serves as the assigned administrator in the absence of the Associate Vice President for regional campuses. In consultation with the Associate Vice President, the DOSS implements the strategic direction for the campus, innovates leading efforts and services that support students in realizing their educational goals, and identifies opportunities for growth within the region. The position serves on numerous committees, collaborates with peers within the system, and coordinates with the Statewide central team under the direction of the Assistant Vice President for Statewide Campuses.

Requirements

Bachelor’s degree in a related field with five years experience in advising, student affairs, or enrollment management, OR an equivalent combination of education and experience.
Leadership experience in student services, advising, or related field.
Strong interpersonal, communication, and collaborative leadership skills.
Knowledge of budget/fiscal planning.
Experience in using assessment and data-informed strategies to support student retention and success.
Demonstrated ability to be sensitive to and understand the needs of a diverse, rural student population.
Ability to work on one’s own with little supervision.
A desire to strive for continuous improvement.
Commitment to centering the work on the current needs of students.
Collaborative and transparent leadership.
Crisis response and decision-making skills.
Ability to make data-driven decisions to maintain a nimble environment.
Commitment to student-centered practices.
Ability to think strategically and see the big picture of this role as part of a whole University.

Nice To Haves

Experience leading retention, recruitment, and/or student initiatives.
Familiarity with higher education policies and procedures.
Experience with student government, marketing, recruitment, and student affairs.
Master’s degree in higher education, student affairs, counseling, or a related field.

Responsibilities

Lead the campus student services team with responsibility for day-to-day student services-related operations.
Provide student services staff with professional development experiences and training, and ensure staff participation in system efforts.
Maintain a communication feedback loop with staff, including performance management check-ins.
Lead the campus student success team, hosting regular meetings to identify and support vulnerable/academically at-risk students, and triage support.
Identify potential barriers to student success, take action to mitigate them, and develop strategic approaches to improve support and processes around the student life cycle.
Promote environments that provide meaningful opportunities for student learning, development, and engagement.
Serve as the Student Academic Achievement Alert (SAAA) campus lead and Maxient case manager.
Assist students through conduct and grievance procedures according to university policy in coordination with appropriate unit/personnel.
Raise awareness of institutional and community resources and services for students, and assist students in accessing resources through a highly effective student services team.
Be competent in emergency procedures, crisis response, and prevention efforts, including identification of threatening conduct and incorporating a system for responding and reporting.
Serve as the Student of Concern and the Behavioral Intervention Team (BIT) campus lead.
Act as the lead point of contact for students in crisis at the campus, providing on-the-ground support, resources, and referrals in conjunction with appropriate units.
Collaborate to develop, implement, and maintain university programs, services, and initiatives to meet the needs of students and improve the student experience.
Provide stewardship and vision for all Student Involvement and USUSA.
At residential campuses, provide oversight of resident and student life staff & functions.
Understand and disseminate recruitment data for the region, use data to inform recruitment goals and plans, and share relevant data to support efforts.
Implement the strategic enrollment vision and goals of the campus/region.
Lead the creation, implementation, and execution of the annual campus/region recruitment plan in coordination with the Director of Recruitment for Statewide Campuses.
Ensure engagement of the campus/region recruitment-focused staff.
Coordinate contact of all new admits to welcome and orient them to USU and their center/campus.
Oversee orientation events at the campus.
Understand and disseminate retention data for the region, use data to inform retention goals and plans, and share relevant data to support efforts.
Ensure engagement of the campus/region retention-focused staff.
Oversee communication to current students, including the Success Messaging calendar, MyUSU, Facebook, and Instagram.
Oversee text messaging to students who are AWOL and other campaigns.
Participate in DOSS welcome email to students every semester.
Oversee campus scholarship efforts and awards, awareness of institutional scholarships, emergency hardship opportunities, and financial resources for students.
Identify completion barriers impacting students in the region and collaborate to address issues and support student completion.
Understand the reasons students leave and implement efforts to mitigate attrition.
Support re-enrollment efforts to engage former USU students in returning to USU to complete their degree.
Ensure engagement of the campus/region completion-focused staff.
Oversee the annual commencement/graduation event under the direction of the AVP; participate or assign a delegate to represent campus on the Statewide commencement committee.
Ensure the success of the commencement event and alignment to USU commencement procedures.
Under the direction and strategy of the Associate Vice President, build and maintain relationships with community, business, and industry stakeholders.
Actively seek support for programs and students within the community.
Coordinate with USU Regional Pathways Coordinator to identify educational pathways and increase opportunities for students.
Coordinate with the Statewide Director of Recruitment to identify corporate partnership opportunities and develop aligned recruitment strategies.
Oversee the scholarship process of local financial scholarships and awards for students.
Collaborate with the Associate Vice President and USU Advancement office to maintain, celebrate, and remain accountable to donors and partners within the region.