Director of Strategy and Integration |SAMC LTACH

PAM Health Specialty Hospital of San Antonio Medical Center•San Antonio, TX

About The Position

The Director of Strategy and Integration directs referral development efforts by Physician Navigators and Clinical Navigators and oversees the admission process through direct supervision of the Admissions Manager. The role supervises and trains facility-based staff responsible for marketing, case finding, and relationship management, and implements system- and market-specific initiatives to support organizational goals. This is an exempt position and includes other related duties as assigned. The director leads marketing and facility referral-development initiatives, acts as a primary liaison for referral sources and physicians, monitors referral and market trends, and adjusts strategies to support admissions and system goals. The role conducts stakeholder needs assessments, coordinates sales training and marketing meetings, provides staff coaching and performance appraisals, and ensures effective customer service and timely communications. The position also identifies potential new services, programs, and locations; conducts market research and assists with feasibility studies and program development. It is responsible for leadership practices including staff development, resource stewardship, strategic planning, decision-making, communication, quality improvement, teamwork, and customer service. The director promotes PAM Health’s mission and vision, protects confidentiality, and follows safety requirements, including OSHA training and applicable universal precautions.

Requirements

Baccalaureate degree from an accredited college or university.
At least five years of progressive experience in healthcare sales or marketing.
Team-oriented approach with effective coaching and training skills to lead and motivate staff.
Strong interpersonal and relationship-management skills with physicians, staff, and referral sources.
Good written and verbal communication skills.
Experience using MS Word, MS Excel, and PowerPoint.
Effective decision-making skills and ability to understand and produce usable data for marketing responses to community needs.
Ability to learn and understand PAM Health service offerings, programs, and data-management tools.
Effective problem-solving skills and ability to find solutions for customers.
Ability to work in an unstructured setting.
Self-motivation.
Ability to learn and understand PPS guidelines for reimbursement and marketing purposes.

Nice To Haves

Previous management experience is helpful.
Experience or aptitude to learn and understand PPS guidelines for reimbursement and marketing purposes.

Responsibilities

Lead and motivate Clinical Navigators, Physician Navigators, and the Admissions Manager to achieve organizational goals.
Serve as the primary liaison for referral sources and physicians, and assist in developing market-specific strategies.
Monitor referral patterns and market competition, adjust case-finding strategies, and communicate regular updates to management.
Conduct stakeholder needs assessments to identify service needs and program-development opportunities, and document feedback in Upshot.
Set customer-service expectations and develop and coordinate initial and ongoing sales training for Navigators.
Conduct bi-weekly marketing meetings with Clinical Navigators and Physician Navigators to assess market trends and key initiatives.
Supervise, coach, counsel, and evaluate Clinical Navigators, Physician Navigators, and the Admissions Manager; provide training and backup support as needed.
Provide marketing in-service training and consultation to system staff upon request, and communicate marketing needs and activities to management.
Direct facility marketing and referral-finding strategies, work with Admissions to facilitate referrals, provide options to referral sources for denials, and ensure processes and reports are completed on time.
Maintain understanding of facility services, capabilities, limitations, competitors, and related PAM Health offerings.
Provide information about PAM Health services through visits, presentations, tours, conferences, and health screenings.
Coordinate Navigator requests for in-service presentations and involve facility staff in presentations within their areas of expertise.
Ensure timely, courteous responses to facility inquiries and appropriate follow-up by liaisons.
Coordinate facility-based in-services, events, and tours for referral sources and community groups.
Identify opportunities for new services, programs, and locations, and conduct market research to assess feasibility.
Assist with feasibility studies and program-development activities, and develop, implement, and evaluate marketing and staff-education plans for approved new programs.
Apply inclusive, ethical, and collaborative leadership; manage staff, resources, performance, problem-solving, decision-making, and quality improvement.
Maintain high standards of customer service, promote PAM Health’s mission and vision, and protect dignity and confidentiality.
Follow workplace safety practices, participate in required OSHA training, follow universal precautions as applicable, meet Employee Health requirements, report unsafe practices, and understand emergency responsibilities.

Benefits

Medical benefits, including EPO, HDHP, and HSA options, prescription coverage, RX 'n go, and Teladoc.
Dental and vision coverage.
Employee Assistance Program with counseling, legal, and financial services.
Flexible spending accounts and health savings accounts.
Life and disability insurance benefits.
Education and in-service opportunities, including continuing education and tuition services.
Supplemental insurance options for accident, critical illness, cancer, pet, and identity theft protection.
Personal travel discounts.
401(k) plans with discretionary employer match.
Generous paid benefit time.
Education Advancement Program and opportunities for professional growth.