E15 - Director of Strategy and Analytics in Sports
About The Position
The Director, Strategy & Analytics for the Chicagoland Area leads the delivery of analytics and insights to operators and partners across the market. The role works with Levy’s Vice President of Hospitality, Director of Operations, and Regional Strategy & Analytics partners to develop analytical insights and technology recommendations for hospitality initiatives. The director also establishes and advances methods, processes, and standards for analytics, financial analysis, and partner service supporting Levy Operations. The position serves as a principal analytics partner to senior client and Levy leadership, shaping strategies and business objectives. It owns the venue’s analytical view—including physical configuration, technology roadmap, and operational processes—and uses that perspective to guide investment and design decisions. The director develops and deploys pricing, product, placement, and promotion strategies across concessions, premium, and retail, using fan feedback and methods such as dynamic and variable pricing, yield management, and price testing to improve revenue and per-cap performance. The director translates guest insights into recommendations and works with operators and partners to drive adoption. The role develops reporting standards and formats, analyzes labor and cost-of-sales solutions, and uses artificial intelligence, consumer insights, and emerging technology to improve guest experience and profitability. It also leads venue AI initiatives from identifying and piloting applications through scaling them, owns strategy development for new technology initiatives with the strategy department, prioritizes and delivers analytics projects, and leads business reviews to share performance updates and opportunities. The role is based at locations throughout the Chicagoland area and is expected to be onsite for most of the week. Regular event attendance is required.
Requirements
- At least 5 years of experience in quantitative or analytical consulting and/or client-facing businesses, as well as experience interacting with internal organizational leadership.
- Bachelor’s, Master’s, and/or Doctorate degree in business analytics, statistics, economics, or a related field.
- Experience with Excel; financial modeling experience is a plus.
- Experience using SQL, R, Python, Power BI, and/or Tableau for data analysis.
- Experience using data visualization tools, statistical software visualization features, or PowerPoint to communicate complex ideas to non-technical audiences.
- Experience in survey analytics.
- Experience in data-driven pricing and/or yield management.
- Ability to provide examples of using data to solve complex problems.
- Food service operations awareness or experience.
- Experience communicating complex ideas to non-technical audiences.
- Excellent interpersonal and stakeholder management skills.
- Proactive approach to problem solving and adding value.
- Regular event attendance is required.
Nice To Haves
- Experience in financial modeling.
Responsibilities
- Serve as the principal analytics partner to senior client and Levy leadership, shaping strategies and business objectives.
- Own the analytical view of the venue, including physical configuration, technology roadmap, and operational processes, and use it to guide investment and design decisions.
- Develop and deploy pricing, product, placement, and promotion strategies for concessions and premium points of distribution based on team objectives and fan feedback.
- Drive strategic pricing across concessions, premium, and retail, including dynamic and variable pricing, yield management, and price testing to maximize revenue and per-cap performance.
- Identify opportunities to change existing product offerings or distribution.
- Develop reporting standards and formats, including heat maps, dashboards, slide decks, and status updates, for partner and operator use.
- Translate guest insights into recommendations and drive adoption of action items with operators and partners.
- Analyze and build solutions for variable labor and cost-of-sales management.
- Use available artificial intelligence, consumer insights, and emerging technology tools to improve guest experience and profitability.
- Lead venue AI initiatives by identifying, piloting, and scaling applications that improve forecasting, pricing, guest experience, and operational efficiency.
- Prioritize, resource, and, when needed, personally deliver ad-hoc analytics projects.
- Own strategy development for new technology initiatives in partnership with the team’s strategy department.
- Lead the business review process to share performance updates and opportunities.
- Work onsite for most of the week at locations throughout Chicagoland and attend events regularly.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site and state)
- Associate Shopping Program
- Health and wellness programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid parental leave
- Personal leave
- Potential paid and/or unpaid time-off benefits in accordance with applicable federal, state, and local laws
- Bonus eligible
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What This Job Offers
Job Type
Full-time
Career Level
Director
