Director of Social Services / Admissions Coordinator

Westminster Communities of Florida•Orlando, FL

20d•Onsite

About The Position

Westminster Baldwin Park is seeking a Social Services/Admissions Coordinator for its Administration/Health Center. The position is responsible for Social Services and Admissions for the 20-bed rapid recovery unit, ensuring residents’ emotional and social needs are met while marketing the unit and maintaining occupancy. The role reports to the Health Services Administrator and is scheduled full time on weekdays. The position prepares psychosocial assessments and care plans; supports residents and families throughout admission, care, and discharge; coordinates access to community resources; and manages grievances, investigations, quality assurance, audits, and selected medication-related processes. It also coordinates admissions from hospitals or homes, evaluates prospective residents for appropriate placement, ensures admission records and coverage information are complete, and maintains relationships with physicians and hospitals. The employer encourages annual influenza vaccination for healthcare personnel. Employees may provide proof of seasonal vaccination or submit a written declination and, if applicable, follow alternative protective measures. Medical and religious exemptions will be considered. New hires undergo drug testing and criminal background screening.

Requirements

Bachelor’s degree in Social Work or Sociology; alternatively, a bachelor’s degree in a health-related field or Registered Nurse (R.N.) with at least two years of experience.
Three years of experience in a skilled nursing facility or medically related area.
One year of long-term-care experience, including working knowledge of Medicare, Medicaid, and managed-care protocols.
One year of experience in post-acute rehabilitation.
Knowledge of required admission documentation and processes.

Responsibilities

Prepare comprehensive psychosocial assessments and care plans for all residents.
During admission, tour the facility and available accommodations with prospective residents and family members, and review and obtain signatures for required documentation.
Conduct resident and family outreach, advocate for residents, and serve as the main contact for family members.
Connect residents and families with community resources and healthcare provider availability, including home health care, hospice, and equipment providers.
Manage discharge planning and arrange appropriate discharges to a less restrictive setting outside health services.
Serve as an internal contact for resolving resident and family grievances.
Maintain a grievance log, accept or write grievances on behalf of a party, investigate complaints, and follow up on resolutions.
Conduct abuse-prevention in-services for staff.
Complete quality assurance work and audits.
Monitor psychotropic medications, mood, and behavioral symptoms; obtain consent for psychotropic medication use from residents or their healthcare surrogates and maintain the psychoactive medications binder.
Coordinate admissions involving transfers from a hospital or home to the facility.
Tour the facility with prospective residents and families and assist with referrals as needed.
Assist in evaluating prospective residents to ensure appropriate placement.
Ensure required federal, state, and facility documentation is completed and Medicare or insurance information is available and confirmed before admission.
Review admission packets for accuracy and approval and enter new resident information into the electronic charting system.
Educate residents and families about Medicare and Medicaid coverage, including length of stay, coverage amounts, and coinsurance days.
Develop and maintain ongoing relationships with physicians and hospitals, including providing Medicare updates and information about facility procedure changes.