Director of Social Services

Acacia Network • New York, NY

13d • $79,000 - $79,000

About The Position

The Director of Social Services ensures quality care and oversees the shelter’s Clinical and Social Services functions in accordance with DHS regulatory and accreditation requirements. The role oversees the implementation of care and resources to meet clients’ physical, emotional, and social needs, and supervises the Intake Services and Case Management Teams. In collaboration with the Program Director, the Director develops, implements, tracks, reports, and evaluates measurable outcomes.

The Director oversees day-to-day Social Services operations, supports program administration, and manages the building when the Program Director is absent. The role coordinates with internal departments, medical and psychiatric providers, DHS, funders, outside agencies, community leaders, and other Acacia Network shelters. It also supports staff performance and development, monitors client care and housing outcomes, maintains compliance and documentation, and helps ensure a safe and secure environment.

Requirements

• Associate degree in Human Services or a related field is required.
• Five or more years of experience working with homeless or special-needs populations, including populations affected by mental illness, substance abuse, or HIV.
• At least three years of experience in a managerial position.
• Professional experience or a desire to work with homeless and other underserved populations and communities.
• Basic computer literacy.

Nice To Haves

• Master’s degree in Social Work or a related field.
• Successful completion of SIFI (Seminar in Field Instruction).
• Bilingual in English and Spanish.

Responsibilities

• Assist the Program Director with program administration and manage the entire building in the Program Director’s absence.
• Oversee day-to-day Social Services operations and delegate and monitor client-related operational responsibilities assigned to Intake and Case Management team members.
• Ensure timely client assessments upon admission and changes in condition, and review and update care plans.
• Facilitate interdepartmental communication and conduct Social Services staff meetings.
• Attend meetings with funders and outside agencies, connect with community leaders, and liaise with DHS Intake Centers and DHS Management.
• Report significant funder and monitoring events, as well as incidents that may subject Acacia Network to liability, to the Program Director.
• Liaise with internal and external medical staff and psychiatric providers to ensure appropriate client services.
• Develop and implement a weekly system to support client medication compliance.
• Develop program content addressing housing, substance abuse treatment, mental health, and employment needs.
• Plan and organize program activities to meet contract and performance goals outlined in DHS Performance Incentive Plans.
• Maintain compliance with organizational policies and legal requirements, including meticulous departmental documentation.
• Review program and client demographic data to identify and implement program improvements.
• Communicate with peers at other Acacia Network shelters about client progress and best practices.
• Set weekly and monthly performance goals with reporting staff in line with contract requirements, and ensure monthly, quarterly, and annual housing and performance outcomes are met.
• Monitor and track client housing placements, medical compliance, and Individual Service Plans.
• Conduct internal file reviews and implement quality assurance measures, including addressing and investigating client complaints.
• Conduct and document individual supervision of direct-report staff to assess and improve performance and identify training and professional development needs.
• Develop and implement crisis prevention and intervention strategies to maintain a safe and secure environment.
• Conduct case conferences for difficult-to-engage clients with relevant Case Managers and/or Housing Specialists.
• Submit accurate DHS and Acacia Network monthly reports to the Program Director for timely review.
• Organize onsite and offsite professional development training for staff.
• Troubleshoot client and staff program problems and make decisions consistent with program policies, procedures, and protocols.
• Review, sign, and submit direct reports’ timesheets; complete incident reports for relevant parties in a timely manner.
• Perform other duties assigned by the Program Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree