Director of Social Services

Services For The Underserved, Inc.•New York, NY

7d•$70,000 - $75,000•Onsite

About The Position

Services for the UnderServed (S:US) is seeking an experienced Director of Social Services to lead social service operations at a DHS-funded family with children shelter located at Echo Place in the Bronx, NY. This leadership role oversees service delivery, regulatory compliance, multidisciplinary staff, and efforts to promote positive outcomes for people experiencing homelessness. The role focuses on helping residents achieve stability and permanent housing.

Requirements

Master’s degree in a human services field.
Two to five years of supervisory experience in a large shelter or residential facility providing comprehensive social services, housing placement, and job skills training to homeless, mentally ill, and chemically dependent populations.
Work schedule must include some weekend and evening hours.

Nice To Haves

English/Spanish speaking.
Social Work degree.
NYS licensure (LMHC, LMSW, or LCSW).
Knowledge and experience with NYC Department of Homeless Services contract requirements.

Responsibilities

Plan, schedule, organize, direct, and oversee the provision of all clinical services.
Provide supervisory oversight and training to Senior Service Coordinators, the Social Worker, Housing Specialists, and Program Nurses.
Ensure collaboration among service staff regarding service coordination and case management, barriers to services, community referrals, and changes in consumer behavior or needs that may affect housing, employment, or job skills training.
Meet weekly with the Program Nurse and Psychiatrist to coordinate residents’ psychiatric and medical care.
Review all admissions and intake screenings.
Monitor daily census reports.
Develop groups, workshops, and recreational activities that foster self-sufficiency, self-determination, recovery, relapse prevention, daily living and socialization skills, and overall wellness.
Monitor and oversee caseload assignments, group and activity facilitation, housing and job placements, job skills training placements, and community-based social service referrals.
Monitor and oversee room and dorm visits and inspections to assess personal hygiene, room cleanliness, and activities of daily living skills.
Manage incident response, crisis intervention, and related documentation.
Assist with managing building evacuations during fire drills and emergencies.
Monitor program effectiveness, compliance, and consumer outcomes, including productivity standards and reporting to management and funding sources.
Establish and maintain connections with community-based job skills training and education programs to build referral opportunities for consumers.
Establish and maintain connections with mental health, primary health care, and substance abuse service providers.
Establish and maintain working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as resources for consumers.
Attend staff meetings, case conferences, training, and management meetings as needed.
Act as the primary liaison for the Care Coordination team and other departments within the facility.
Monitor documentation for quality and timely completion, review and monitor Individual Living Plans, and ensure they are updated every 30 days.
Develop follow-up plans to monitor program graduates’ status for up to one year and document follow-up.
Provide direct services as needed and appropriate.
Comply with and enforce S:US employee policies, procedures, protocols, corporate compliance policies, and applicable NYC DHS and NYS Department of Social Services rules, regulations, and statutes.
Perform other duties as assigned.