Director of Social Services / Admissions Coordinator

Westminster Brand 051816•Orlando, FL

19d•Onsite

About The Position

Westminster Baldwin Park is seeking a Social Services/Admissions Coordinator for its Administration/Health Center. The position is responsible for Social Services and Admissions for the 20-bed rapid recovery unit, ensuring residents’ emotional and social needs are met while marketing the unit and maintaining occupancy. The position reports to the Health Services Administrator and is full time on weekdays. The role supports residents and families throughout admission, care, discharge, and grievance processes. It includes psychosocial assessment and care planning, advocacy, family communication, resource coordination, discharge planning, grievance investigations, staff abuse-prevention training, quality assurance, and monitoring psychotropic medication use and related documentation. The admissions function coordinates referrals and admissions from hospitals or homes, evaluates prospective residents for appropriate placement, manages required documentation and insurance information, enters resident information into the electronic charting system, and explains Medicare and Medicaid coverage to residents and families. The coordinator also maintains ongoing relationships with physicians and hospitals. Westminster describes its environment as supportive and mission-driven, emphasizing teamwork, communication, accountability, quality, and professional growth. The employer encourages annual influenza vaccination for healthcare personnel; employees may be required to document vaccination or submit a written declination and comply with applicable protective measures. Medical and religious exemptions will be considered. New hires undergo drug testing and criminal background screening.

Requirements

Bachelor’s degree in Social Work or Sociology; or a bachelor’s degree in a health-related field; or Registered Nurse (R.N.) with at least two years of experience.
Three years of experience in a skilled nursing facility or medically related area.
One year of experience in long-term care, including working knowledge of Medicare, Medicaid, and managed care protocols.
One year of experience in post-acute rehabilitation.
Knowledge of required admission documentation and processes.

Responsibilities

Prepare comprehensive psychosocial assessments and care plans for residents.
Tour the facility and available accommodations with prospective residents and family members during admission.
Review required admission documentation and obtain signatures.
Advocate for residents and serve as a main contact for family members.
Connect residents and families with community resources and healthcare providers, including home health care, hospice, and equipment providers.
Manage discharge planning and arrange appropriate discharges to settings outside health services when appropriate.
Address resident and family grievances; maintain a grievance log, conduct investigations and follow up on resolutions.
Conduct abuse-prevention in-services for staff.
Complete quality assurance activities and audits.
Monitor psychotropic medications, mood, and behavioral symptoms.
Obtain consent from residents or healthcare surrogates for psychotropic medication use and maintain documentation in the psychoactive medications binder.
Coordinate admissions and transfers from hospitals or homes to the facility.
Assist with referrals and evaluate prospective residents to ensure appropriate placement.
Ensure required federal, state, and facility documentation is completed.
Confirm that necessary Medicare and insurance information is available before admission.
Review admission packets for accuracy and approval.
Enter new resident information into the electronic charting system.
Explain Medicare and Medicaid coverage, including length of stay, coverage amount, and co-insurance days, to residents and families.
Develop and maintain ongoing relationships with physicians and hospitals, including sharing Medicare updates and changes in facility procedures.
Market the rapid recovery unit and maintain occupancy.