Director of Social/Community Engagement

Family Service • San Antonio, TX

4h

About The Position

The Director, Social and Community Engagement serves as an ambassador for the Agency's mission and its service delivery framework, which is aligned with the Social Determinants of Health through a trauma-informed lens. This role is responsible for the administration and management of assigned program areas, acting as a key leadership liaison with direct service staff, stakeholders, and the agency’s senior leadership team. The Director ensures the delivery of all contracts and corresponding deliverables within their area(s) of responsibility. Additionally, they are responsible for the overall oversight and monitoring of day-to-day operations, providing leadership and mentoring to staff to ensure the ongoing relevancy of services. The goal is to ensure service recipients receive culturally-relevant, customer-service-friendly services based on successful practices, delivered efficiently with measurable outcomes, and operations aligned with the Agency’s Balanced Scorecard.

Requirements

• Bachelor’s degree required, Master’s degree preferred, in education, health, social work, or other related human service field.
• Five (5) years of experience.
• Previous experience working in the non-profit human services environment, including with low-income, minority, multi-problem families.
• Five (5) years of previous experience in directing/supervising staff and contracts in the achievement of agency and stakeholder goals.
• Staff will be required to submit proof of their vaccination status or may request to be exempt from vaccination due to a religious and/or medical accommodation.
• Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.
• State of Texas vehicle operator’s license and proof of liability insurance.

Nice To Haves

• Fluent in English and Spanish (read, write, and speak) desirable.

Responsibilities

• Understand and communicate the agency's mission, vision, and values to staff, students, and stakeholders, ensuring clients have access to all five pillars of the social determinants of health with a trauma-informed lens through agency services and/or community partners.
• Participate in the Agency Strategic Planning process and provide leadership for the successful achievement of the Balanced Scorecard goals, objectives, and metrics, as well as corresponding staff performance metrics.
• Support the Agency’s talent management efforts by evolving Agency leadership and bench strength and assisting with the implementation of Agency career pathing opportunities.
• Establish program goals and objectives, monitoring them monthly against weekly/monthly/quarterly benchmarks related to contract budget, program goals, and objectives. Take appropriate action to ensure uninterrupted compliance with agency and stakeholder requirements.
• Provide oversight of supervision to hire and direct assigned staff to facilitate effective and responsive services to clients, contractors, agency collaborators, and community stakeholders. Duties include ongoing supervision, personnel reviews and evaluations, recommending agency-funded professional development activities, and approving staff timesheets and mileage/travel reports.
• Monitor all services and activities carried out in the name of the agency to ensure they are client-centered, culturally competent, and in accordance with agency and stakeholder requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Director