Director of Security (Horseshoe Bossier)

Caesars Entertainment•Bossier City, LA

About The Position

The Director of Security manages and directs the property's security activity and ensures compliance with federal, state, and local laws, gaming regulations, and company policies and procedures. The role is responsible for the overall security of the property and its assets, the physical safety of patrons and employees, and the safeguarding of assets transported to and from the casino. The Director establishes policies, procedures, and training for Security personnel and other employees on emergency procedures; maintains an updated emergency operating manual; oversees alarm and key control systems; and serves as a liaison with local fire and police officials. The position also provides oversight of casino parking and transportation services, including valet and company vehicles. The Director oversees the day-to-day operations of assigned areas through Department Leaders and Supervisors, directs investigations, manages staffing and expenses, and works to improve operational efficiency and profitability while maintaining high standards of quality and service. The role requires accurate incident and investigation records, effective communication with guests and Team Members, and the ability to maintain a calm and professional demeanor in stressful situations.

Requirements

At least three years of supervisory or command experience in law enforcement or a security area.
Administrative, leadership, investigative, customer service, and public-speaking skills.
Investigative and communication skills.
Excellent written and oral communication skills.
Demonstrated ability to think strategically and perform competitive analysis.
Excellent interpersonal skills, including the ability to have difficult conversations with Senior Management and Department Leaders to support operational or financial improvements.
Motivational ability to create high levels of customer satisfaction.
Valid Louisiana Driver’s License.
Ability to obtain a Key Louisiana Gaming License and Responsible Vendor Certification.
Ability to reason through abstract, complex problems; write persuasively; and analyze complex data to determine a future course of action.
Ability to maintain focused attention on abstract, complex data for long periods.
Ability to walk, stand, and converse with large numbers of customers and Team Members for long periods, and to sit or stand for long periods.
Ability to travel to different cities.
Ability to maintain a calm demeanor in stressful situations.
Ability to work over 10 hours per day with few breaks in a very stressful, smoke-filled environment.
Ability to navigate casino-floor and back-of-house areas to attend meetings with Team Members and host customers.

Nice To Haves

College degree in law enforcement or a related field.
Knowledge of gaming regulations and company internal controls.

Responsibilities

Manage and direct all security activity for the property and ensure compliance with applicable federal, state, and local laws, gaming regulations, and company policies.
Provide administrative assistance and direction for assigned departments to support efficient and profitable operations and high standards of quality and service.
Supervise day-to-day operations through Department Leaders and Supervisors, including counseling, guiding, and instructing them.
Inspect and review operations and ensure effective use of manpower and facilities.
Control expenses in assigned departments.
Oversee safeguarding of assets transported to and from Casino Tables, Slots, and Cashier departments.
Oversee Project 21 enforcement and Emergency Management programs.
Supervise investigations conducted by Security personnel and maintain accurate incident and investigation records.
Ensure exceptional customer service by Security personnel and effective, courteous handling of customer problems and complaints.
Protect patrons, employees, and company property; enforce laws, rules, and regulations; and detain persons when there is probable cause to notify law enforcement or State authorities, in compliance with the Louisiana Gaming Act and Regulations.
Ensure unusual occurrences for which Security personnel are assigned are recorded.
Oversee vehicle damage and theft complaint reports in conjunction with Risk Management.
Implement employee training and responsibilities for assigned areas.
Plan, develop, and implement revised procedures to improve efficiency and profitability.
Ensure periodic performance reviews are prepared for all employees, including direct reports.
Establish and maintain effective upward, downward, and lateral communication channels.
Coordinate maintenance of property vehicles and oversee casino parking and transportation services, including valet and company vehicles.
Maintain alarm and key control systems, keep the emergency operating manual current, and liaise with local fire and police officials.
Conduct oneself in a manner that reflects positively on Caesars and encourage others to do the same.
Meet attendance guidelines and adhere to regulatory, departmental, and company policies.