Director of Security (Horseshoe Bossier)

Caesars Entertainment•Bossier City, LA

About The Position

The Director of Security manages and directs all security activity for the property and ensures compliance with federal, state, and local laws, gaming regulations, and company policies and procedures. The role is responsible for the overall security of the property and its assets, enforcement of laws, patrons’ and employees’ physical safety, and safeguarding assets transported to and from the casino. The Director establishes security policies, procedures, and training for Security personnel and other employees on emergency procedures. The Director maintains accurate incident and investigation records, oversees alarm and key-control systems, and keeps the emergency operating manual current. The role serves as a liaison with local fire and police officials and provides oversight of casino parking and transportation services, including valet and company vehicles. It also provides administrative direction for assigned departments, promotes efficient and profitable operations, maintains quality and service standards, and ensures positive communication with guests and Team Members.

Requirements

Administrative, leadership, investigative, customer-service, and public-speaking skills.
At least three years of supervisory or command experience in law enforcement or security.
Investigative and communication skills.
Excellent written and oral communication skills.
Ability to think strategically and perform competitive analysis.
Excellent interpersonal skills, including the ability to have difficult conversations with property Senior Management and Department Leaders to drive process efficiencies and financial performance.
Excellent motivational ability to create high levels of customer satisfaction.
Valid Louisiana Driver’s License.
Ability to obtain a Key Louisiana Gaming License and Responsible Vendor Certification.
Ability to think through abstract, complex problems.
Ability to write persuasively.
Ability to analyze complex data to determine a future course of action.
Ability to maintain focused attention on abstract, complex data for long periods.
Ability to walk, stand, and converse with large numbers of customers and Team Members for long periods.
Ability to sit or stand for long periods.
Ability to travel to different cities.
Ability to maintain a calm demeanor in stressful situations.
Ability to work more than 10 hours per day with few breaks in a very stressful, smoke-filled environment.
Ability to navigate casino-floor and back-of-house areas to attend meetings with Team Members and host customers.

Nice To Haves

College degree in law enforcement or a related field.
Knowledge of gaming regulations and company internal controls.

Responsibilities

Provide administrative assistance and direction in assigned departments to support efficient, profitable operations and high standards of quality and service.
Supervise and direct day-to-day operations through Department Leaders and Supervisors, counseling and instructing them in their duties.
Inspect and review operations and consult with Department Leaders and Supervisors to ensure efficient use of staffing and facilities.
Control expenses in assigned departments.
Oversee asset safeguarding for assets transported to and from Casino Tables, Slots, and Cashier departments; Project 21 enforcement; and Emergency Management programs.
Supervise investigations conducted by Security personnel.
Ensure Security personnel deliver exceptional customer service.
Oversee property security, including enforcement of laws, rules, and regulations; protection of patrons, employees, and company property; detainment for probable cause to notify law enforcement or State authorities in accordance with the Louisiana Gaming Act and Regulations; and recording unusual occurrences requiring Security assignments.
Oversee vehicle damage and theft complaint reports in conjunction with Risk Management.
Implement employee training and responsibilities for assigned areas.
Plan, develop, and implement revised procedures to improve efficiency and profitability in assigned areas.
Ensure periodic performance reviews are prepared for all employees, including direct reports.
Establish and maintain effective upward, downward, and lateral communication channels.
Perform related duties as assigned and conduct oneself in a manner that reflects positively on Caesars, encouraging others to do the same.
Coordinate maintenance of property vehicles.
Ensure customer problems and complaints are handled effectively and courteously.
Meet job attendance guidelines and adhere to regulatory, departmental, and company policies.
Maintain accurate incident and investigation records and oversee alarm and key-control systems.
Maintain an updated emergency operating manual and serve as a liaison with local fire and police officials.
Provide oversight management for casino parking and transportation services, including valet and company vehicles.
Establish policies, procedures, and training concerning emergency procedures for Security personnel and other employees.