Director of Sales - TownePlace Suites Woodbridge

Marquee Hospitality•St. Joseph, MO

18h

About The Position

The Director of Sales assists clients with booking hotel meeting and event spaces and supports the sales team while providing services directly to clients. The role coordinates with hotel departments and outside vendors to help ensure meetings and events run smoothly. Duties include managing sales inquiries, files, contracts, event documentation, sales systems, client requests, and administrative workflows. The position may require weekend and holiday work based on business demands and the hotel’s schedule.

Responsibilities

Approach encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance according to company standards and hotel scheduling needs.
Maintain organized sales files according to specified standards.
Answer phones, qualify incoming inquiry calls, and ensure inquiries are handled accurately, promptly, and professionally.
Process sales contracts, BEOs, correspondence, reports, and direct-mail materials as needed by the sales team.
Maintain lead logs and lead statistics for strategic outbound sales.
Maintain sales-system documents and ensure the system remains accurate and operational.
Assist managers with creative projects, including proposals, direct-mail pieces, invitations, and special events.
Maintain timely paper flow and communication within the department and with other departments.
Route sales contracts to clients and appropriate department heads.
Quote prices for meeting inquiries and work with property sales leadership on small groups of fewer than 10 rooms and small meetings of fewer than 10 people.
Work with sales leadership to detail upcoming functions, obtain guarantees, and confirm arrangements.
Distribute BEOs, changes, rooming lists, signed contracts, and revisions to appropriate departments.
Assist guests and clients with small changes and requests, and complete paperwork for the manager.
Conduct site inspections for the department as needed.
Enter group pickup in SalesPro daily and preferred production in SalesPro monthly.
Prepare and distribute thank-you letters for groups and functions, and maintain them in files.
Monitor and order office supplies and sales collateral to maintain adequate stock of packets, collateral, supplies, and promotional items.
Call clients for function guarantee numbers 72 hours prior, create and close house accounts, and complete AV orders.
Organize in-house deliveries, amenities, welcome letters, and transportation schedules as needed.
Attend sales meetings, take minutes, type them, and distribute them.
Perform other duties related to the hotel’s sales and marketing effort, as needed by management, or as assigned by the DOS for the property.