Director of Sales and Marketing, Full Time

Parable Hospitality•Kailua, HI

21d•$135,000 - $150,000

About The Position

King Kamehameha Kona Beach Resort Courtyard by Marriott is hiring a full-time Director of Sales & Marketing to lead the strategy and execution of sales and marketing initiatives. The role focuses on driving revenue growth, increasing market share, and optimizing profitability across tour and travel, group, and catering revenue, while maintaining guest satisfaction. The position oversees Group Business, Business Transient, and Banquet Catering markets. Specific booking objectives will be established after 90 days. The Director leads the day-to-day activities of the Sales Team, sets and communicates strategies and goals, assigns work, trains and motivates staff, and coaches team members to achieve booking and revenue goals. The role develops new and existing business, monitors sales performance, analyzes market and sales trends, collaborates with corporate Revenue Management resources and hotel leadership, and completes regular forecasting and reporting. It also supports the operational execution of booked business and participates in hiring recommendations and team member performance management.

Requirements

Previous Director of Sales experience in a hotel or resort is required.
At least five years of sales and marketing leadership experience in hotels or resorts is required.
Knowledge of the Island of Hawaii and the State of Hawaii markets is required.
Proficiency in Microsoft applications.
English-speaking ability or bilingual ability.
Ability to make timely and effective decisions.
Ability to prioritize, organize, and delegate work assignments.
Ability to maintain good team member relations and effective guest relations.
Ability to direct team member performance and follow up with corrective action when needed.
Ability to provide legible written communications.
Ability to perform basic mathematical calculations.
Dependability.
Ability to travel as required for meetings, training, and conferences.

Nice To Haves

Experience in a union environment is preferred.
College graduate is desirable.

Responsibilities

Provide service that supports guest satisfaction and retention.
Lead, influence, encourage, and develop team members, promoting trust, respect, cooperation, and sound business decision-making.
Implement sales strategies to achieve revenue goals and maximize hotel profitability while maintaining guest satisfaction.
Direct the Sales Team’s day-to-day activities, including planning and organizing work across revenue segments, assigning work, and communicating strategies and goals.
Create, train, and motivate team members responsible for all segments, including food and beverage.
Ensure group and catering operating procedures are in place and followed by hotel team members.
Achieve or exceed individual and team group sales goals and the hotel budget.
Analyze current and potential markets and sales trends, and coordinate activities to grow revenue and market share through increased business volume and rates.
Seek new customers through strategic outbound sales efforts across all segments.
Solicit new and existing business through cold calls, direct sales calls, sales blitzes, and hotel tours to meet or exceed revenue goals.
Monitor sales team activity and performance, report accurately to management, and ensure revenue goals meet or exceed plan.
Collaborate with corporate Revenue Management resources to support informed decisions and maximize revenue.
Develop and maintain positive relationships with peers and competitors.
Coach and support team members to promote performance, job satisfaction, and achievement of booking goals and revenue budgets.
Train and empower sales team members to use good judgment and make profitable business decisions.
Train department team members on required Marriott brand standards and complete required training personally.
Maintain knowledge of market trends and competition to keep group and catering offerings aligned with the market.
Demonstrate leadership in guest hospitality and customer service, and set a positive example for guest relations.
Execute and support operational aspects of booked business, including proposals, contracts, and customer correspondence.
Complete sales objectives and action plans as directed by the Corporate Director of Sales.
Complete weekly, monthly, and quarterly reporting on accounts and individual, segment, and tier production.
Partner with Revenue Managers and General Managers on weekly calls to review and update 30/60/90-day group and catering forecasts against budget goals.
Interview hourly and salaried candidates and make recommendations regarding hires, pay rates, and terminations.
Assist other team members and departments to support overall department, restaurant, and hotel performance.
Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

Competitive pay.
Pension and 401(k) programs with employer match options.
Choice of UHA or Kaiser medical insurance packages.
Dental coverage through HDS.
Company-paid life insurance and Temporary Disability Insurance (TDI).
Reward and recognition programs with incentives and awards.
Direct access to the fare-free Hele-On Bus route.
On-site employee parking at no cost during shifts.
Free access to on-property electric vehicle charging docks while working.
Free on-property uniform laundering and dry-cleaning allowances for non-uniform roles.
Discounted hotel rooms across Marriott’s global properties.
Employee rates at Marriott hotel locations in Hawaii.
Worldwide Marriott lodging discounts for friends and family.
Discount options on Marriott Vacations Worldwide portfolios.
Paid company holidays, vacation, and sick leave, plus a paid day off on the employee’s birthday.
Free hot meal during every shift.
20% discount on food, beverages, and room service at properties worldwide.
Employee discounts at on-site retail shops and spa services.
Professional skill-building and training platforms through Marriott Global Source.
Internal promotion pathways and leadership opportunities.