Director of Rooms - EC
About The Position
The Director of Rooms manages the day-to-day operations of guest reception, guest services, concierge, reservations, and housekeeping. The role is accountable for profitable financial management, effective leadership, excellent customer service, departmental standards, and the seamless movement of guests into and out of the hotel and throughout their stay. The Director of Rooms communicates with and develops department managers to ensure standards are consistently met. The position requires hotel operations knowledge and a team-oriented approach. It regularly involves guest interaction, including resolving issues calmly and professionally in potentially stressful situations, and may require work beyond normal duties. The Director of Rooms must learn the hotel’s life-safety systems and be prepared for emergencies. This is a salaried manager position; schedules and hours depend on hotel business levels, and additional duties may be assigned based on business needs. The ideal candidate has proven guest-services results and strong problem-solving, organization, flexibility, communication, decision-making, and attention-to-detail skills. The role works closely with associates and guests in a fast-paced environment and requires professionalism, resourcefulness, and efficiency.
Requirements
- 5 to 10 years of leadership experience in a luxury hotel.
- Previous experience and knowledge of hotel operations.
- College degree preferred.
- Excellent driving record.
- Exceptional guest-recovery skills.
- Strong written and verbal communication skills.
- Strong knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Excellent organizational and time-management skills.
- Ability to problem-solve quickly and make sound decisions.
- Ability to interact effectively with guests and associates in a fast-paced environment, including under pressure.
- Positive attitude and willingness to participate in a learning environment.
- Ability to integrate company values throughout interactions.
- Ability to adapt quickly to new software products.
- Dependable and available to work weekends, nights, and/or holidays according to business demands.
Responsibilities
- Assist room division managers with recruiting, training, and developing associates.
- Coach and counsel associates within Pendry’s established policies.
- Ensure human resources standards and procedures are met daily.
- Oversee departmental compliance with federal, state, and local employment, labor, and civil rights laws.
- Interact positively and frequently with guests and resolve problems to the satisfaction of the parties involved.
- Communicate regularly with management and other departments to meet guest-service needs.
- Move throughout departments to monitor conditions, business and staffing levels, service standards, service timing, cleanliness, and presentation, and take action to maintain hotel quality.
- Review departmental profitability measures with the General Manager and support overall hotel operations.
- Control payroll and equipment costs while minimizing loss.
- Maintain operational par and back-stock levels by calculating quarterly OSE inventory.
- Develop and implement cost-saving and profit-enhancing measures across departments.
- Review daily revenue and labor reports against monthly forecasts and budgets.
- Review monthly P&Ls with the General Manager and department managers and assist with monthly forecasting.
- Learn and use OPERA, LMS, TIMESAVER, ADP, HRM, BIRCHSTREET, and HOTSOS systems.
- Learn the hotel’s life-safety systems and remain prepared for emergency situations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
