Director of Risk Management

ORION REAL ESTATE SERVICES INC•Houston, TX

21h

About The Position

The Director of Risk Management leads the development, implementation, and oversight of risk management strategies for a diversified portfolio of multifamily real estate assets. The role identifies, assesses, mitigates, and monitors risks affecting property operations, financial performance, tenant safety, and regulatory compliance. The Director manages communication with insurance companies regarding pending claims, keeps renewals current, coordinates property inspections, analyzes lawsuits, and trains onsite, regional, and regional vice president teams on company risk management policies and procedures. The position reports to the President of Operations and supervises the Risk Manager.

Requirements

At least 10 years of progressive experience in risk management, insurance, or compliance.
At least 5 years of leadership experience within real estate or property management.
Strong knowledge of insurance markets, real estate and employment law, tenant risk, and property operations.
Knowledge of risk, insurance, and liability principles and concepts.
Knowledge of applicable regulatory and legal obligations, rules and regulations, industry standards, and practices.
Excellent interpersonal and relationship-management skills, including the ability to build and maintain productive relationships with brokers, institutional and equity partners, owners, lenders, and potential clients.
Strong organizational, time-management, and project-management skills, including the ability to track and manage multiple priorities and meet deadlines.
Strong written and oral communication skills, including the ability to communicate persuasively.
Ability to gather and analyze market information, identify trends, anticipate portfolio and property impacts, and formulate action plans.
Working knowledge of the multifamily housing industry, preferably in third-party management, and an understanding of market factors affecting property operations.
General understanding of the real estate industry, particularly multifamily housing and third-party management, to connect financial and operating analyses to practical business solutions and process improvements.
Proficiency in Microsoft Word and Excel.
Excellent analytical and critical-thinking skills.
Strong negotiation skills with insurers and legal counsel.
Familiarity with property management software, such as Resman and Origami, and other industry software.
Exceptional leadership abilities.
One of the following certifications or a qualifying designation, certification, or license determined by a state insurance commissioner or other state insurance regulatory official or entity to demonstrate minimum competency in risk management is required: CPCU, ARM, CRM, RIMS Fellow (RF), or CRMP.

Nice To Haves

Master’s degree, such as an MBA or MS in Risk Management.
Juris Doctorate (JD); passing the bar is not required.

Responsibilities

Develop and implement a comprehensive risk management framework aligned with company goals and regulatory requirements.
Identify operational, legal, financial, environmental, and reputational risks across the real estate portfolio.
Lead regular risk assessments and gap analyses across asset types and business units.
Develop, streamline, and implement corporate risk management policies, processes, and procedures.
Analyze and mitigate risks related to tenant operations, leasing, site security, property conditions, and third-party vendors.
Oversee claims management for property damage, liability, and tenant incidents.
Support property and asset managers in managing site-specific risks and emergency protocols.
Schedule site inspections with adjusters and insurance providers, and ensure onsite and corporate teams have the documentation needed for inspections.
Document and endorse lender and insurance requirements for acquisitions and property management operations.
Assist with onsite training, property inspections, due diligence, vendor paperwork, and audits.
Manage communication with insurance companies regarding pending claims and ensure renewals are up to date.
Analyze lawsuits.
Train onsite teams, regional teams, and regional vice presidents on company risk management policies and procedures.