Director of Risk Management

East Tennessee Behavioral Health•Knoxville, TN

About The Position

The Director of Risk Management plans, organizes, directs, and oversees the facility’s risk management activities. The role promotes a safe environment for patients, clients, employees, and visitors while ensuring compliance with applicable laws, regulations, and regulatory agencies. It identifies risks that could result in harm, litigation, negative media attention, or other losses. The Risk Director leads implementation of a comprehensive risk management program, collaborates with facility and corporate teams, investigates incidents, supports compliance, and develops proactive strategies to prevent harm and liability. The position also promotes a facility-wide culture of safety through incident reporting, training, safety initiatives, and collaboration across departments.

Requirements

Bachelor’s degree in clinical healthcare, risk management, business, finance, or a related field.
At least two years of experience in a risk management position.
Experience with CARF, DEA, Joint Commission, or CMS surveys, as required by the supported service line.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.

Nice To Haves

Master’s degree in health information management, nursing, or a related field.
At least one year of supervisory experience.
CPHRM certification.
First aid, which may be required depending on the state or facility.

Responsibilities

Implement a robust risk management program throughout the facility.
Collaborate and consult with the corporate risk management department.
Lead investigations and analyze actual and potential facility risks.
Collaborate with the Legal team to assess liability and the probability of legal action for potential notification.
Implement, educate, and encourage incident reporting in accordance with policy throughout the facility.
Develop and implement infrastructures and systems that support patient safety.
Promote a culture of safety by encouraging incident reporting.
Collaborate with employees to make the incident reporting process more effective and efficient.
Work with facility leadership and departments to monitor and promote compliance with organizational policies and procedures, state and federal laws, and regulatory agencies.
Identify high-risk areas that could cause harm to people receiving services, visitors, and employees.
Provide staff development and training on identifying, reporting, mitigating, and minimizing risk.
Collaborate with the Patient Advocate to review complaints and grievances and identify potential exposures.
Coordinate with facility leadership to establish and implement a Safe Catch Program.
Collaborate with QAPI disciplines to complete Root Cause Analyses for specified events.
Establish and lead a Safety Committee that develops measurable safety initiatives based on facility data to improve the safety culture.
Serve as a resource and consultant for risk management activities, performance improvement, policy and procedure development, and compliance initiatives.
Perform other functions and tasks as assigned.