Director of Revenue

Jackson Walker•Dallas, TX

15h

About The Position

The Director of Revenue is a senior finance leader responsible for the Firm’s end-to-end revenue cycle, including billing, electronic billing, accounts receivable, collections, cash application, and related revenue operations. The Director leads the teams and processes that convert time and other billable activity into accurate client invoices and ultimately into cash, with a focus on timeliness, accuracy, client service, realization, accountability, and continuous improvement. The position partners closely with Firm leadership, attorneys, practice and office leadership, Accounting and Finance, and other administrative teams to identify and resolve revenue-cycle issues, strengthen processes and controls, and improve financial performance. The role operates in a professional office environment, routinely uses standard office equipment, and involves extended computer use, review of detailed financial information, and communication with internal and external stakeholders. Work may occasionally require more than 40 hours per week or irregular hours to meet recurring monthly deadlines and other business needs.

Requirements

Bachelor’s degree in accounting, finance, business administration, or a related field preferred; equivalent relevant experience may be considered.
At least 5 years of progressive experience leading billing, collections, revenue operations, or related finance functions in a law firm or comparable professional-services environment.
Demonstrated knowledge of the law-firm revenue cycle from time entry and work in process through billing, electronic billing, accounts receivable, collections, cash application, and reporting.
Strong working knowledge of legal billing requirements, client billing guidelines, electronic billing platforms, rates and fee arrangements, and financial systems used in a law-firm environment.
Ability to lead and develop teams, establish accountability, manage competing priorities, and deliver consistent service across multiple offices and stakeholder groups.
Strong analytical and problem-solving skills, including ability to interpret financial and operational data, identify root causes, and translate findings into practical action.
Ability to establish credible, productive working relationships with Firm leadership, partners, attorneys, clients, and business professionals and communicate sensitive financial matters with judgment, professionalism, courtesy, and tact.
Ability to lead process improvement and systems initiatives, including workflow redesign, automation, controls, and change management.
Strong written and verbal communication skills and ability to present revenue-cycle information clearly to different audiences.
Ability to organize and prioritize numerous responsibilities and complete work under time constraints and recurring monthly deadlines.
Ability to work occasionally more than 40 hours per week or irregular hours to meet recurring monthly deadlines and other business needs.

Nice To Haves

A bachelor’s degree in accounting, finance, business administration, or a related field is preferred; equivalent relevant experience may be considered.

Responsibilities

Lead and oversee the Firm’s revenue-cycle operations, including billing, electronic billing, accounts receivable, collections, cash application, and related activities.
Provide leadership, direction, coaching, and development to revenue-cycle managers and team members; establish priorities, service expectations, performance standards, and accountability.
Partner with attorneys, practice and office leadership, and Finance leadership to address billing and collection issues and improve conversion of work in process and receivables to cash.
Lead Billing & Collection Committee meetings and manage supporting reports, agendas, action items, assignments, and follow-up.
Develop, maintain, and reinforce revenue-cycle policies, procedures, controls, documentation standards, service levels, and consistent practices across the Firm.
Use revenue-cycle data and reporting to identify trends, recurring issues, bottlenecks, risks, and opportunities for improved performance.
Lead cross-functional initiatives involving revenue processes, financial systems, workflow design, automation, reporting, and change management.
Oversee the full billing lifecycle, including time-entry compliance and follow-up, prebill production and review, billing edits and approvals, invoice generation, electronic submission, and client delivery.
Monitor billing performance, unbilled inventory, prebill turnaround, billing cycle times, invoice rejections, deductions, and other key indicators; identify root causes and implement corrective actions.
Oversee electronic billing activities, including client and matter setup, submissions, rejections, appeals, resubmissions, troubleshooting, and compliance with client-specific requirements.
Work with Financial Applications and other technology resources to improve billing workflows, strengthen system controls, reduce manual processes, and expand automation.
Coordinate processes for rates, special billing arrangements, billing adjustments, write-downs, write-offs, credits, and other exceptions in accordance with Firm approval requirements.
Serve as a senior escalation point for complex billing matters involving attorneys, clients, billing personnel, systems, or client requirements.
Lead accounts receivable and collection processes, establishing consistent practices for follow-up, escalation, documentation, and resolution of outstanding balances.
Review accounts receivable aging, collection activity, payment trends, unapplied cash, credit balances, and other account information to identify issues requiring action.
Partner with billing attorneys, relationship partners, practice leadership, and management to develop and execute collection strategies for significant or delinquent accounts.
Maintain appropriate client contact regarding invoices and outstanding receivables when appropriate, while supporting strong attorney-client relationships and professional client service.
Oversee collection escalations, including demand-letter processes and coordination of bankruptcy-related receivable matters, consistent with Firm policy and appropriate legal guidance.
Monitor collection results and revenue-cycle metrics and provide reporting and recommendations to Firm leadership.
Identify recurring causes of delayed or short payments, disputes, deductions, and write-offs and coordinate improvements to reduce their frequency and financial impact.
Oversee cash application to support timely, accurate posting of client payments and resolution of unidentified or unapplied receipts.
Ensure appropriate review and resolution of credit balances, unapplied cash, duplicate payments, refunds, and other client-account exceptions in accordance with Firm procedures and controls.
Coordinate with Accounting and Finance on accurate revenue and receivable reporting, reconciliations, month-end processes, and segregation of duties.
Support accurate client and matter financial setup and maintenance, including billing terms, rates, electronic billing requirements, contacts, and other revenue-related information.
Develop and maintain billing, work-in-process, accounts receivable, aging, collection, realization, cash, and other revenue-cycle reporting for attorneys and Firm leadership.
Establish and monitor internal controls and quality-control procedures throughout the revenue cycle, escalating significant financial, compliance, service, or operational risks as appropriate.
Analyze workflows and performance data to shorten billing cycles, reduce invoice rejections, accelerate collections, improve realization and data quality, and increase operational efficiency.
Lead documentation and standardization of revenue-cycle processes and promote consistent execution across offices and teams.
Evaluate and implement practical technology, reporting tools, and automation to improve scalability, visibility, accuracy, and service delivery.
Coordinate training and guidance for revenue personnel, attorneys, and other stakeholders on billing requirements, revenue-cycle responsibilities, systems, and processes.
Perform other duties as assigned.