Director of Revenue Operations

ShopMy•New York, NY

11h•$160,000 - $200,000•Remote

About The Position

ShopMy is seeking a Director of Revenue Operations to own the planning, forecasting, and operational infrastructure for its Success organization. The role supports Client Strategy and Enterprise teams in retaining brands, increasing product adoption, and growing subscription and performance revenue across existing customers. Working with the Revenue Operations leader and Success leadership, the Director will translate company priorities into goals, compensation plans, and operating practices. They will own an operational roadmap and lead initiatives from initial analysis through implementation, team adoption, and measurable results. This is a hands-on role that combines detailed modeling, business reviews, process improvement, and partnership with technical teams. The position is NYC-based or requires relocation before the start date. ShopMy describes its culture as remote-first, with an NYC headquarters and potentially different location requirements for some teams.

Requirements

At least 7 years of experience in RevOps, CS Ops, or BizOps, with ownership of post-sale performance.
Experience leading planning, forecasting, retention analysis, and capacity modeling.
Experience designing and rolling out variable compensation plans.
Strong modeling skills and comfort using spreadsheets, Salesforce, and BI tools.
Ability to build processes that customer-facing teams use and influence stakeholders across Success, Sales, Finance, Product, and technical teams.
Clear communication with executives and individual contributors, and comfort moving between strategy and execution.
Must be based in NYC or willing to relocate before the start date.

Nice To Haves

SQL experience.
Experience with marketplaces, creator marketing, commerce, or hybrid subscription and usage-based revenue.
Experience using AI and automation in operations workflows.

Responsibilities

Lead annual and quarterly Success planning, translating revenue objectives into goals by segment, team, and account and modeling retention, adoption, spend, and capacity.
Own the Success forecast across renewals, expansion, churn, and performance products, including Opportunities and Spotlights; standardize MRR and NRR definitions, run forecast reviews, and track accuracy.
Design and manage Success compensation plans with Finance and People, including measures, weightings, thresholds, accelerators, cost modeling, rollout, documentation, and payout accuracy.
Build balanced books across SMB, Growth, and Enterprise, and own coverage, rebalancing, and hiring and capacity models.
Standardize the brand lifecycle from Sales-to-Success handoff through onboarding, adoption, renewal, and expansion.
Turn risk and growth signals into action and operationalize pricing and packaging changes.
Own the Success systems roadmap with the Salesforce and Data teams.
Build dashboards and planning tools, use automation and AI to reduce manual work, and establish trusted metric definitions.
Serve as Success's primary operational partner by translating strategic questions into recommendations, running business reviews, and leading cross-functional initiatives end to end.

Benefits

Equity in ShopMy for every employee.
Opportunity for employees to build and grow their own ShopMy page.
401(k) with a 3% employer contribution, fully vested.
Medical, dental, and vision coverage, including a 100% employer-paid medical option and dependent coverage.
Virtual mental health support, urgent care, and primary care visits at no cost for employees and dependents.
Flexible PTO, including a day off for employees' birthdays.
13 company holidays.
14 weeks of paid parental leave.
Workplace and wellness stipends for wellness and home office needs, plus a Wellhub membership.
100% employer-paid disability and life insurance.
Health Care FSA/HSA.
Annual company offsite.
Quarterly team co-locations.