Director of Revenue Operations

Macmillan • Austin, TX

8h • $120,000 - $140,000 • Remote

About The Position

As Director, Revenue Operations, you'll be responsible for the strategic and operational backbone of Macmillan Learning's Sales and Customer Success organization across Higher Education and High School. That includes the operating model, reporting and forecasting infrastructure, territory planning, and the technology that supports the revenue team. You'll work with Sales and Customer Success leaders, who set targets for their teams, so the data and processes behind their work are reliable.

AI and automation are central to this role. You'll bring a clear point of view on where they can meaningfully change how the revenue organization works, and you'll move the team from manual workflows toward a more scalable approach. You'll report to the VP, Revenue Operations & Customer Support and manage the Associate Director and the Revenue Operations team. The scope of the role will evolve as cross-functional processes and shared initiatives develop.

Requirements

• 8-10+ years in revenue operations, sales operations, or a related analytical or operational role, preferably in EdTech, publishing, or SaaS
• A college degree or equivalent professional experience
• A track record of leading complex cross-functional programs that span Sales, Customer Success, and Technology
• Demonstrated experience applying AI and automation to modernize revenue operations, including driving adoption rather than only familiarity with the tools
• Expertise in Salesforce.com and data-driven business process improvement, including forecasting, KPI reporting, and territory-planning infrastructure
• Proven ability to define business outcomes, lead automation efforts, and scale operational programs
• Excellent leadership, communication, and stakeholder influence skills
• Comfort leading through ambiguity and driving alignment across multiple priorities

Nice To Haves

• Familiarity with sales engagement, coaching, or win-loss analysis tools such as Groove, Gong, and Clozd
• Process improvement training or certification, such as Lean Six Sigma
• Salesforce Administrator (or equivalent CRM) certification
• Master's degree in Business Administration or a related field

Responsibilities

• Define and own the reporting framework, KPI dashboards, and analytics for Sales and Customer Success performance, in partnership with the functional leaders who set targets for their teams.
• Own the data, tools, and infrastructure behind revenue forecasting, including pipeline visibility, forecast modeling, and reporting, in partnership with Sales and Customer Success leadership.
• Set and own data quality and governance standards across CRM and revenue systems to support accurate reporting and forecasting.
• Define and continuously improve the operating model, processes, systems, and workflows that support Sales and Customer Success across the full revenue lifecycle.
• Lead the analytical and process work behind annual go-to-market planning, including territory design, headcount modeling, and compensation structure input, in partnership with Sales and Customer Success leadership.
• Manage the Associate Director and their team, along with any future Revenue Operations analyst or systems hires, and set team-wide priorities and standards in partnership with the Associate Director.
• Own vendor contract terms, pricing, and SLA negotiation.
• Help define and communicate a vision for what Revenue Operations should be doing in one, two, and three years, and partner with the VP to evolve the function's mandate, structure, and metrics.
• Serve as the organization's driving voice on how AI and automation can transform revenue operations, identifying, prioritizing, and leading initiatives from idea through implementation.
• Partner with Product and Technology to define the systems and automation the business needs, and hold those partners accountable for delivering solutions.
• Evaluate tools and platforms with a clear lens on ROI and fit, and own strategy and evaluation for core Revenue Operations tools such as Groove and Sales Elevate.

Benefits

• Company bonus plan
• Medical insurance (HSA Qualified, EPO, and PPO plan options), HSA + Employer Contribution, vision insurance, and dental insurance
• Contributions to your 401(k) retirement account through Fidelity (US) / Registered Retirement Savings Plan (Canada)
• Paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day, Juneteenth, Indigenous Peoples' Day, Election Day, and more)
• Employee Assistance Program, Education Assistance Program and Commuter Assistance (for those in qualified circumstances)
• 100% employer-paid life and AD&D insurance
• Mental health support through Headspace

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree