Director of Revenue Cycle
About The Position
Care Hospice is seeking a Director of Revenue Cycle to lead billing, revenue, cash application, collections, and accounts receivable operations. This leadership role is responsible for shaping strategy, optimizing processes, and supporting the organization’s financial health. The Director will guide teams, monitor revenue cycle performance, ensure accurate reporting and month-end close, manage system configurations and EDI processes, resolve escalated issues, and lead continuous improvement initiatives. The role works to align department operations with company growth goals and industry best practices. Care Hospice describes itself as a mission-driven, patient-centered provider of hospice and palliative care, focused on supporting patients and their loved ones with dignity, comfort, and compassion.
Requirements
- A minimum of five years of revenue and collections management experience.
- A minimum of five years of supervisory or management experience.
- Demonstrated leadership skills and the ability to motivate direct reports and achieve organizational goals.
- Experience analyzing processes, planning improvements, driving change, and managing priorities in a fast-paced environment.
Nice To Haves
- Bachelor’s degree in Health Administration, Finance, Accounting, Business, or another applicable discipline preferred.
- Revenue and collections management experience in a post-acute setting preferred.
- Experience with Medicare, Medicaid, and commercial payer guidelines and compliance preferred.
- Advanced Microsoft Excel skills preferred.
- Experience using an EMR system preferred; NetSmart experience is a plus.
Responsibilities
- Lead and empower billing, revenue, and cash application teams to support smooth, efficient, and accurate daily operations.
- Oversee monthly, quarterly, and ad hoc revenue and receivables reporting, presenting insights clearly and actionably.
- Analyze monthly aging and trend reports, identify opportunities, communicate findings, and support informed decision-making.
- Ensure timely and accurate month-end close processes, providing hands-on support and leadership as needed.
- Direct the tracking and reporting of revenue cycle performance metrics and KPIs.
- Manage EDI processes and financial configurations in Netsmart, including contract rates and payer requirements, and identify reimbursement variances.
- Resolve escalated billing and collections issues and align department strategies with company growth goals.
- Maintain expertise in revenue cycle systems to inform process design, optimization, and performance monitoring.
- Lead change initiatives and continuous improvement efforts that elevate department operations and align with industry best practices.
Benefits
- Comprehensive health, dental, and vision insurance.
- Company-matching 401(k).
- 15 days of PTO and 10 holidays.
- Tuition reimbursement and certification assistance.
- Wellness and discount programs.
- Cell phone, mileage, and gym membership reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
