Director of Revenue Cycle Technology

Yale New Haven Health•Stratford, CT

About The Position

The Director of Revenue Cycle Technology provides strategic and operational technology leadership for Yale New Haven Health’s enterprise revenue-cycle portfolio, including applications that support patient access, hospital billing, professional billing, charging, and related workflows. The role oversees teams supporting Epic revenue-cycle applications and partners with Revenue Cycle, Finance, clinical, and operational leaders to optimize technology, workflows, and business outcomes across the patient financial journey. The director leads technology strategy and teams, develops technical vision, oversees complex cross-departmental projects, and ensures technology initiatives meet organizational and operational policies. Responsibilities include team development and performance management, project planning and monitoring, research and recommendations on emerging technologies, client and stakeholder engagement, and communicating project plans and outcomes to staff, vendors, business partners, and senior leadership.

Requirements

Bachelor’s degree required; a master’s degree is preferred in computer science or a related discipline.
Training or experience in systems analysis, project management, and user relations.
Demonstrated experience with Epic revenue-cycle applications; preferably including Cadence, Hospital Billing (HB), and Professional Billing (PB).
Minimum 3–5 years of leadership experience managing application, technical, or revenue-cycle technology teams.
Demonstrated experience partnering with Patient Access, Revenue Cycle, Finance, and operational leaders to translate business priorities into technology strategies and measurable improvements.
Participation on multidisciplinary, high-performance work teams or groups.
Ability to develop and implement new technology and processes.
Experience developing staffing roadmaps.
Competency in project management and resource management across multiple projects.
Initiative, good judgment, and ability to achieve results.
Ability to work independently with minimal supervision.
Excellent interpersonal, written, and verbal communication skills.
Excellence in customer service and relationship building.
Willingness to travel and operate out of various YNHHS campuses.

Nice To Haves

Master’s degree in computer science or a related discipline.
Experience leading complex implementations, optimization initiatives, upgrades, and cross-functional programs spanning revenue-cycle workflows.

Responsibilities

Provide strategic technology leadership for Epic Cadence, Hospital Billing, Professional Billing, and related revenue-cycle applications and integrations.
Lead technology strategy across patient access and registration, charging, billing, claims, denials, and payment workflows.
Create and maintain a team-oriented, cooperative environment focused on customer service.
Supervise and mentor team members through the client solution process.
Select candidates for vacancies and develop and maintain a competent, engaged team.
Assess employee performance and conduct performance reviews for supervised staff.
Delegate work and review timelines and project plans to ensure timely, effective completion.
Set a technical vision to improve organizational efficiency and effectiveness.
Provide expert technical knowledge and support to IS&T staff.
Set team direction and ensure assigned tasks are completed accurately and on time.
Develop methods for analysis, reporting, and communication of data, and work with staff to implement processes.
Maintain an understanding of client organization direction, structure, and requirements.
Oversee development and implementation of plans and schedules for large, complex, cross-departmental projects; monitor project status and report performance against goals.
Research and recommend emerging technologies that support customer service and business objectives, including funding requirements, impact analysis, cost-benefit analysis, and lifecycle forecasting.
Ensure projects comply with technical, departmental, and operational policies.
Encourage creative thinking beyond existing industry practices and client mindsets.
Communicate effectively with team members, end users, vendors, managers, and executives, orally and in writing.
Facilitate discussions and provide strategic and tactical direction to team members and clients.
Facilitate business-needs assessments with customers, staff, and project leads.
Coordinate projects with outside vendors and business partners.
Develop or review presentations for clients and senior leadership.
Ensure team members anticipate and respond effectively to client needs.