Director of Revenue Systems & AI

OpenLoop Health

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About The Position

OpenLoop is seeking a Director of Revenue Systems & AI to lead the architecture, administration, and evolution of the revenue organization's tools, including Salesforce, HubSpot, call recording, and conversation intelligence. This role focuses on building an AI-enabled tech stack from the ground up, aiming to enhance revenue team productivity by reducing friction, surfacing critical information, and eliminating manual tasks. The position requires a blend of building, strategic thinking, and pragmatism to set the technical vision, lead implementations, and ensure tools drive tangible results.

Requirements

• 8+ years in Revenue Operations, Sales Operations, or GTM Systems roles
• Deep, hands-on expertise in Salesforce architecture and implementation
• Genuine enthusiasm for AI and automation in GTM contexts
• Hands-on experience with HubSpot, ideally as a marketing automation platform
• Familiarity with call recording or conversation intelligence tools (Gong, Chorus, or similar)
• Experience leading CRM migrations or major system transformations
• Systems thinker with a strong bias toward scalable, clean architecture
• Track record driving CRM adoption and data quality in fast-moving organizations
• Strong cross-functional collaborator, able to build trust and translate between technical and non-technical stakeholders

Responsibilities

• Lead the design and buildout of Salesforce for Sales and Customer Success, ensuring the data model, objects, and workflows support automation and AI.
• Maintain Salesforce as the authoritative system of record for pipeline, revenue, and customer data.
• Identify, evaluate, and implement AI-powered tools and workflows to improve revenue team productivity.
• Design and deploy automation to eliminate repetitive manual work across the GTM organization.
• Own the full GTM tech stack: Salesforce for Sales and CS, HubSpot for Marketing, call recording and conversation intelligence tools, and additional GTM tooling.
• Define system integrations and ensure seamless, reliable data flow across GTM tools.
• Establish and enforce standards for system configuration, naming conventions, field management, and change control.
• Drive CRM adoption and own data quality initiatives for trustworthy reporting and reliable forecasting.
• Assess and implement new GTM tools, including emerging AI applications, balancing innovation with stack coherence and total cost of ownership.
• Build out and lead a Systems team spanning CRM administration, marketing automation, and GTM tooling.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed