Director of Business Systems & Revenue

Docplanner

19h • Hybrid

About The Position

Docplanner is a healthtech company on a mission to help people live longer, healthier lives. We build technology that improves how patients access care and how healthcare professionals deliver it. Operating in 13 countries, with more than 100 million patient visits to our websites and around 25 million appointments booked each month, Docplanner is scaling both its product and its internal foundations. As a growing tech business, we rely on strong internal systems, trusted data, and scalable operations to support our commercial teams and keep delivering impact across our markets.

Mission
Make Marketing, Sales, and CS meaningfully more productive through trusted tooling and data. Own Docplanner’s GTM tech blueprint and turn it into shipped value fast with a small, high-leverage team, AI-powered automation, product mindset, tight user loops, and predictable delivery.

Why now?
We are mid-migration to Salesforce for Sales, CS and Care while Marketing remains on HubSpot. Our GTM teams need higher throughput and fewer manual steps; fragmented ownership across internal systems slows them down and hurts data quality. We need a single accountable leader who can design, build and ship like a founder, while running a disciplined SDLC and vendor model at scale.

What you will do
Own End-to-end GTM technology strategy and blueprint (CRM, Marketing, CPQ, integrations, AI, identity), with clear accountability, cost awareness and governance
Platform reliability, data quality and service standards across all GTM systems
Deliver Complete and stabilize the Salesforce migration with strong adoption and measurable SLAs
Predictable execution through quarterly commitments, short delivery cycles and visible productivity gains
Seamless Salesforce ↔ HubSpot integration and trusted GTM data flowing to the DWH
AI-powered automation that removes manual work and improves speed and insight
Build A high-performing GTM systems team and Center of Excellence
Modern delivery and operating model (CI/CD, release discipline, service catalog, SLOs)
Strong vendor partnerships with clear ROI, SLAs and accountability
This role reports to the COO, with a dotted line to the CPTO.

What success looks like (12+ months)
Platform & Ownership
Salesforce migration complete, stable and widely adopted with clear SLAs
End-to-end ownership of all GTM tools with a published service catalog, RACI and intake SLAs
Reliable Salesforce ↔ HubSpot ↔ DWH integrations and trusted GTM reporting
Reliability & Productivity
Operational excellence: incident rate ↓50%, MTTR < 4h, change failure rate <10%
At least 3 AI automations live, delivering meaningful frontline time savings
Data quality improving quarter over quarter through automated controls
People & Impact
Stakeholder NPS up across Sales, CS, Care and Finance
Small, senior, high-output team in place; vendors performing against SLAs
Measured By
Time-to-production and release predictability
Service SLOs (availability, data freshness, sync success)
GTM productivity gains and tool adoption
Data quality and reconciliation accuracy
Cost vs plan and vendor SLA attainment

Requirements

• 5+ years building and leading GTM / business systems in scaled SaaS or marketplace environments
• Delivered a large, multi-country CRM or Service transformation
• Hands-on ownership of Salesforce Sales & Service and a GTM Systems CoE
• Shipped AI-powered automations in real GTM workflows
• Led senior program and vendor management, including RFPs, SLAs, and TCO / ROI evaluation
• Salesforce delivery excellence: CI/CD, environments, releases, SLAs, incidents, and enablement
• HubSpot expertise and proven Salesforce ↔ HubSpot integrations
• Strong integration and data foundations (APIs, iPaaS, data quality, observability)
• Clear executive communication; turns ambiguity into pilots, roadmaps, and results
• Builder with a product mindset
• High ownership; reliable partner to executives and teams

Responsibilities

• Own End-to-end GTM technology strategy and blueprint (CRM, Marketing, CPQ, integrations, AI, identity), with clear accountability, cost awareness and governance
• Platform reliability, data quality and service standards across all GTM systems
• Deliver Complete and stabilize the Salesforce migration with strong adoption and measurable SLAs
• Predictable execution through quarterly commitments, short delivery cycles and visible productivity gains
• Seamless Salesforce ↔ HubSpot integration and trusted GTM data flowing to the DWH
• AI-powered automation that removes manual work and improves speed and insight
• Build A high-performing GTM systems team and Center of Excellence
• Modern delivery and operating model (CI/CD, release discipline, service catalog, SLOs)
• Strong vendor partnerships with clear ROI, SLAs and accountability

Benefits

• Long-term incentive ESOP package
• Flexibility and work-life balance
• Remote or hybrid work model with or hub in Warsaw; Flexible working hours
• 20/26 days of paid time off (depending on your contract); Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).
• Private healthcare plan with Signal Iduna for you and subsidized for your family.
• Multisport card co-financing for you to have access to sports facilities across Poland.
• Access to iFeel , a technological platform for mental wellness offering online psychological support and counseling.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed