Director of Revenue Operations

Crisp•Atlanta, GA

3d•Onsite

About The Position

Crisp is the #1 law firm growth company in America. We help committed law firm owners differentiate their firms, amplify their brands, and dominate their markets through transformational coaching, world-class video, and relentless digital marketing. Crisp is currently at $55M in revenue and targeting $100M. The primary constraint on that growth is not the product or the sales process. It is commercial infrastructure. The lead-to-cash function today operates across fragmented tools, inconsistent data, and manual workflows. As Director of Revenue Acceleration, you will be responsible for changing that. This is a Director-level position reporting directly to the Chief Commercial Officer. The successful candidate will inherit a small team and take end-to-end ownership of revenue operations, from first marketing touch through collected payment. The scope includes technology selection and implementation, process design, performance reporting, and AI-powered sales intelligence. This is an operational leadership role, not an advisory one. The right person for this role has been involved in Lead 2 Cash and is excited by the chance to build a best-in-class version here. You want to own it and build it, you want to make the decisions and own the execution. You have an outcome focused mindset and every decision you make is in support of increasing efficiency or effectiveness for our sales team. You are open to more risk/reward in your compensation that might be typical for this kind of role.

Requirements

Highly metric-driven and process-oriented.
Demonstrated experience building revenue operations infrastructure for a services or professional services business.
Detail orientation: A disciplined approach to data accuracy, with a strong instinct for identifying gaps or inconsistencies in reporting before they affect decisions.
Full funnel fluency: Demonstrated experience owning metrics across the complete revenue funnel, from paid acquisition through close, with the ability to understand the relationship between individual variables and overall conversion.
Technology depth: A track record of evaluating, selecting, implementing, and retiring revenue tools with a clear rationale grounded in business outcomes rather than platform familiarity.
AI fluency: Practical experience applying AI tools in a revenue operations context, with a grounded understanding of where these tools add genuine leverage and where they do not.
Professional services background: Experience building revenue operations for a services business, coaching program, membership organization, or comparable model.
Infrastructure-building experience: A proven ability to take a fragmented or partially-built revenue operations function and establish consistent, scalable processes over time.
Team leadership: Experience managing a small team, setting clear performance expectations, and developing individual contributors within a high-standards environment.
Candidates whose experience is primarily in SaaS revenue operations are unlikely to be a strong fit.

Responsibilities

Full Funnel Ownership: Accountability for performance metrics at every stage of the revenue funnel, from initial paid impression through collected payment.
Client Journey Architecture: Designing and operating the full client journey infrastructure, from initial market warm-up through to signed agreement. This includes process design, distribution, sequencing, and performance measurement.
Onboarding & Sales Education: Getting sales reps up to speed quickly and continuing their education throughout their time with the company.
AI-Powered Sales Intelligence: Leading the effort to implement AI-powered sales intelligence as a core part of the performance management infrastructure.
Team Leadership: Responsibility for the output and development of the Revenue Operations team, and for building the function's capacity as the business scales.
Reporting and Executive Visibility: Owning the weekly revenue dashboard reviewed by the CCO and the broader leadership team, ensuring data accuracy and actionable insight, and promptly surfacing and resolving identified gaps or problems.