Director of Revenue Operations
About The Position
Kontakt.io is seeking a Director of Revenue Operations to serve as the CRO’s right-hand person and the operational orchestrator of the company’s go-to-market engine. This role is focused on looking forward, collecting signals from the market, pipeline, customers, campaigns, product usage, seller activity, and executive priorities, and then translating these into timely, coordinated go-to-market actions. The Director will help translate strategy into operating rhythm, ensure teams are moving at the right time, and make the revenue organization more predictive, automated, and aligned. This individual will work closely with the CRO, be based in the NYC office Monday through Thursday, and act as a force multiplier across the GTM leadership team. Key responsibilities include owning the forecast to the CRO, running the revenue operating cadence, managing cross-functional execution, and building systems, automations, and AI-enabled workflows to enhance GTM efficiency and intelligence. This role offers an opportunity to grow beyond traditional sales systems and administration into a GTM Chief of Staff / Revenue Strategy & Operations leadership position.
Requirements
- 6+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy & Operations, SaaS operations, consulting, or a related role.
- Strong understanding of B2B SaaS go-to-market motions, including pipeline generation, sales process, forecasting, marketing funnel, customer lifecycle, and revenue metrics.
- Experience working directly with senior revenue leaders or executive stakeholders.
- Strong Salesforce fluency, including pipeline reporting, opportunity process, dashboards, data integrity, and operational workflows.
- Proven track record in building AI tools for sales operations
- Excellent analytical skills and the ability to turn data into decisions.
- Strong project-management and cross-functional orchestration skills.
- Ability to work from the NYC office Monday through Thursday.
Nice To Haves
- Experience in a high-growth SaaS company.
- Experience supporting enterprise sales motions, healthcare sales, or complex B2B buying committees.
- Experience managing Marketing Operations, Sales Operations, or technical RevOps resources.
- Familiarity with AI tools, automation platforms, data workflows, or internal productivity tooling.
- Experience building executive operating cadences, forecast processes, QBRs, pipeline councils, or GTM leadership rhythms.
- Exposure to tools such as Salesforce, HubSpot/Marketo, Outreach/Salesloft, Gong, Clari, Tableau/Looker, Zapier/Make, Clay, OpenAI/ChatGPT, or similar platforms.
Responsibilities
- Serve as the CRO’s operational partner and right hand across the full go-to-market organization.
- Help run the GTM executive staff: agenda, priorities, follow-ups, accountability, decision tracking, and operating cadence.
- Translate executive priorities into coordinated action across Sales, SDR, Marketing, Pre-Sales, Customer Success, Product, and Finance.
- Identify where GTM execution is stuck, misaligned, delayed, or under-instrumented, then drive resolution.
- Create clarity across teams by making priorities, ownership, timelines, risks, and dependencies explicit.
- Own the forecast process to the CRO, ensuring operating truth, inspection process, and forecast integrity.
- Build and maintain the revenue inspection cadence across pipeline generation, pipeline progression, deal health, stage conversion, seller execution, customer expansion, and renewal risk.
- Surface early warning signals and opportunities before they become surprises.
- Partner with Sales leadership to improve forecast discipline, pipeline quality, CRM hygiene, and deal inspection.
- Turn revenue data into decisions, not just dashboards.
- Build a RevOps function that continuously collects signals from Salesforce, marketing systems, SDR activity, buyer behavior, customer outcomes, product feedback, implementation data, and leadership priorities.
- Convert those signals into timely GTM actions: campaigns, account prioritization, rep coaching, executive intervention, sales plays, customer-success engagement, pre-sales support, and product feedback loops.
- Ensure that insight reaches the right team at the right time.
- Create mechanisms that help the GTM organization become more proactive and less reactive.
- Lead a RevOps team that includes Marketing Operations and a dedicated developer/engineer within Sales.
- Partner with the developer to build automations, internal AI agents, data workflows, services, and productivity tools.
- Identify repeatable workflows across Sales, SDR, Marketing, Pre-Sales, Success, and Product that can be automated or augmented with AI.
- Help design the future of AI-enabled revenue operations at Kontakt.io.
- Own Salesforce and the broader revenue technology stack.
- Ensure Salesforce remains clean, reliable, useful, and aligned with how the business actually operates.
- Maintain core RevOps infrastructure across lead routing, attribution, pipeline stages, opportunity process, reporting, dashboards, sales productivity tools, and integrations.
- Partner with Marketing Operations on campaign operations, funnel measurement, attribution, and lifecycle reporting.
- Simplify processes where possible and enforce discipline where necessary.
- Manage two direct reports: Marketing Operations and a Sales-side Developer/Engineer.
- Set clear priorities, operating cadence, and success metrics for the RevOps team.
- Build a culture of responsiveness, business curiosity, technical creativity, and executive-level ownership.
- Help the team evolve from service-desk support to strategic GTM enablement.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
