Director of Retail Fulfillment Center Operations

Ashley Furniture Industries•Union City, GA

75d

About The Position

The Director of Retail Fulfillment Center Operations leads multi-site fulfillment and distribution operations, with responsibility for operational excellence, inventory accuracy, customer satisfaction, and continuous improvement. The role oversees warehouse management, order fulfillment, logistics, and workforce development, while driving efficiency, scalability, and cost-effective operations. The director partners with cross-functional leaders to support business growth, improve service levels, and implement solutions across the fulfillment network. The position develops fulfillment strategies, leads distribution and fulfillment sites, and monitors operational and financial performance. It oversees receiving, warehousing, inventory management, order processing, and shipping, while improving productivity through workflow optimization, labor planning, process enhancements, and capacity utilization. The role also leads and develops operational teams, manages budgets, ensures compliance with safety and operational standards, and drives continuous improvement through methods such as Lean, Six Sigma, and Kaizen. The director builds partnerships with vendors, carriers, and third-party logistics providers, and evaluates warehouse management systems, automation technologies, analytics, and process improvements. The role requires travel as needed to support multiple fulfillment center locations. A bachelor's degree and extensive leadership experience in warehouse, distribution, or fulfillment operations are required; a master's degree and Lean Six Sigma certification are preferred.

Requirements

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field.
At least 10 years of progressive leadership experience in warehouse, distribution, or fulfillment center operations.
At least 5 years of experience leading large-scale, multi-site distribution or fulfillment center networks.
Proven success managing high-volume operations and delivering measurable improvements in productivity, quality, and customer service.
Experience managing large teams in fast-paced distribution, logistics, retail, or e-commerce environments.
Strong financial acumen, including experience managing operating budgets and P&L performance.
Experience implementing warehouse management systems, automation technologies, and operational process improvements.
Demonstrated success leading change management and continuous improvement initiatives.
Knowledge of inventory management, transportation, logistics, labor planning, and fulfillment best practices.
Strong leadership, communication, analytical, and problem-solving skills.
Ability to travel as needed to support multiple fulfillment center locations.
Must be legally authorized to work in the United States without visa sponsorship now or in the future.

Nice To Haves

Master's degree in Business Administration, Supply Chain Management, or a related field.
Lean Six Sigma certification.
Experience in retail, omnichannel, or e-commerce fulfillment environments.
Experience with automation, robotics, advanced material handling systems, or high-growth distribution networks.

Responsibilities

Develop and execute fulfillment center strategies aligned with business objectives and long-term growth.
Lead multi-site distribution and fulfillment operations to ensure consistent performance, efficiency, and service excellence.
Establish and monitor KPIs to measure operational effectiveness and identify improvement opportunities.
Oversee receiving, warehousing, inventory management, order processing, and shipping operations.
Improve productivity through workflow optimization, labor planning, process enhancements, and capacity utilization strategies.
Maintain inventory accuracy through inventory control, cycle counting, and auditing processes.
Develop and execute peak-season readiness plans, including capacity planning and contingency strategies.
Lead, coach, and develop fulfillment center leaders and operational teams.
Promote a culture of safety, accountability, employee engagement, and continuous improvement.
Manage operating budgets and identify opportunities to improve productivity and control costs.
Analyze operational and financial performance metrics and provide recommendations to executive leadership.
Ensure compliance with safety regulations, company policies, and operational standards.
Lead continuous improvement initiatives using Lean, Six Sigma, Kaizen, or other process improvement methodologies.
Build and maintain partnerships with vendors, carriers, and third-party logistics providers to optimize performance and cost.
Evaluate and implement warehouse management systems, automation technologies, and process improvements to increase efficiency and scalability.
Use data analytics and reporting tools to support decision-making and improve operational performance.
Stay informed about industry trends, emerging technologies, and best practices in fulfillment and distribution operations.
Travel as needed to support multiple fulfillment center locations.