Director of Resource Management

CNYHHN Inc•City of Utica, NY

1d•$64,800 - $70,000

About The Position

The Director of Resource Management provides strategic leadership and oversight of the organization’s resources, operations, and community partnerships to help individuals and families access essential goods and services. The role identifies resource needs; oversees acquisition, inventory management, and distribution; and develops sustainable partnerships that support organizational programs and the communities served. Working with Senior Administration, program leadership, schools, community organizations, vendors, and other stakeholders, the Director ensures resources are managed efficiently, distributed equitably, and aligned with organizational priorities. The position oversees programs or a functional area, implements agency-wide operational policies and standards, improves operational efficiency and service quality, supervises Program Managers, monitors performance and compliance, and supports continuous quality improvement. The Director oversees resource planning and allocation; procurement, storage, inventory, and logistics; resource-request review and fulfillment; community partnerships and resource development; and performance measurement and reporting. The role also provides direction, guidance, and training to staff, volunteers, and program representatives involved in resource management. The position reports to the Vice President of Integrated Services and/or Chief Program Officer and supervises the Resource Distribution Specialist.

Requirements

Minimum of five years of progressively responsible experience in program operations, resource management, community services, nonprofit management, or a related field.
Demonstrated experience overseeing operations, coordinating services, supervising staff, and managing multiple priorities.
Experience developing and maintaining relationships with community organizations, schools, vendors, donors, and external partners.
Knowledge of budgeting, procurement, inventory management, resource allocation, and operational planning.
Strong leadership, organizational, analytical, communication, and problem-solving skills.
Proficiency with standard office software, data tracking and reporting tools, and inventory management systems.
Ability to exercise independent judgment, manage competing priorities, and collaborate with diverse stakeholders.
Valid New York State Driver’s License and ability to travel as required.
Ability to address emergent issues while maintaining focus on tasks.
Fluency in English, with full sight and hearing as stated in the posting.
Ability to occasionally lift, carry, push, or pull materials and supplies weighing up to 25 pounds; items exceeding 25 pounds should be moved using appropriate equipment or assistance.

Nice To Haves

Bachelor’s degree in Business Administration, Nonprofit Management, Public Administration, Education, Social Services, Community Development, Operations Management, or a related field; degree is preferred but not required.
Significant relevant professional experience may be considered in lieu of a degree, including retail management, customer service leadership, operations management, inventory and supply chain management, human services administration, or nonprofit operations.

Responsibilities

Provide strategic leadership and oversight of resource identification, acquisition, coordination, and allocation.
Align resource management strategies with organizational priorities, program needs, and community demands.
Develop and maintain relationships with community resources, service providers, vendors, donors, schools, businesses, government agencies, and other partners.
Assess resource needs, identify service gaps, prioritize requests, and ensure equitable and efficient resource allocation.
Develop strategies to maximize resource availability, accessibility, and responsiveness to emerging community needs.
Monitor resource utilization and outcomes, evaluate effectiveness, and identify opportunities for improvement.
Oversee procurement, receipt, storage, inventory management, and distribution of tangible resources for home, school, and community-based programs.
Develop resource acquisition and inventory plans based on program priorities, anticipated demand, funding, and community needs.
Secure essential goods, including food, clothing, school supplies, hygiene products, household necessities, and other approved resources.
Ensure procurement complies with organizational policies, budgets, internal controls, and funding requirements.
Maintain inventory systems that track resources from acquisition through distribution; monitor stock and prevent shortages, waste, and loss.
Oversee review, prioritization, approval, and fulfillment of resource requests.
Establish standardized distribution procedures and coordinate deliveries, distribution events, seasonal initiatives, and other fulfillment activities.
Maintain logistics systems and accurate records of resources received, transferred, and distributed.
Monitor fulfillment rates, turnaround times, distribution trends, and unmet needs.
Ensure distribution complies with organizational policies, eligibility requirements, donor restrictions, and health and safety standards.
Identify opportunities for donated goods, in-kind contributions, sponsorships, volunteers, and other program resources.
Collaborate with the Development and Communications Division on fundraising priorities, donor stewardship, and organizational messaging.
Represent the organization at community meetings, outreach events, resource fairs, and partnership activities.
Evaluate partnership effectiveness and develop strategies to strengthen engagement and sustainable contributions.
Develop systems and performance measures to track acquisition, inventory, distribution, partner contributions, service gaps, resource utilization, and fulfillment outcomes.
Prepare reports and recommendations for Senior Administration on resource availability, emerging needs, operational challenges, and improvement opportunities.
Use operational data, program feedback, and community input to improve resource planning and service delivery.
Maintain records and reporting practices that support financial accountability, grant compliance, donor requirements, and organizational decision-making.
Implement process improvements that promote efficiency, transparency, accountability, and sustainability.
Provide leadership and direction for resource management operations and establish responsibilities, procedures, and performance expectations.
Coordinate with Senior Administration and program leadership to anticipate resource demands and organizational responses.
Provide guidance, training, and support to staff, volunteers, and program representatives involved in resource activities.
Promote a collaborative, service-oriented environment focused on accountability, responsiveness, and continuous improvement.
Ensure responsible stewardship of organizational assets, financial resources, donated goods, and community contributions.
Perform other duties as assigned to support the organization’s mission and operational needs.