Director of Human Resource Services

Cleveland Clinic•Fort Wayne, IN

4d•Onsite

About The Position

Cleveland Clinic Lutheran Hospital is seeking a visionary, innovative Human Resources leader to work in a collaborative, fast-paced healthcare environment. The role supports caregivers across the organization, including an expanded focus on the Behavioral Health Unit, and calls for experience in a large, complex HR organization, employee relations, strategic HR initiatives, and risk-aware decision-making. The director is expected to work autonomously while aligning with organizational policies, best practices, and culture. Union experience is strongly preferred. The successful candidate will lead with integrity and accountability, demonstrate a customer-service mindset, build relationships and trust with diverse stakeholders, and apply strong attention to detail and conflict-resolution skills. The role directs HR Services employees, partners with organizational leaders on employee and workforce matters, and supports leadership development, engagement, and organizational change. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m., at Lutheran Hospital in Cleveland.

Requirements

Bachelor’s degree in human resources, business, or a related field.
At least 8 years of progressive, related Human Resources experience, including 3 years of management experience and/or experience coaching and mentoring leaders.
In-depth knowledge of employment and labor laws, including EEO, FLSA, OSHA, FMLA, ADA, and NLRA.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Analytical skills in talent management, workforce planning, and HR strategy, including the ability to analyze and apply data to measure performance and outcomes.
Collective bargaining/union experience.
Ability to perform work in a stationary position for extended periods.
Ability to travel throughout the hospital system and, in some locations, off-site.
Ability to operate a computer and other office equipment.
Ability to communicate and exchange accurate information.
Follow standard precautions and use personal protective equipment as required.

Nice To Haves

Master’s degree.
Human Resources certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP.
Healthcare experience.
Experience in a large, complex HR organization.
Union experience is strongly preferred.

Responsibilities

Uphold Cleveland Clinic’s mission, vision, and values.
Establish Objectives and Key Results (OKRs) to communicate, measure, and track strategic-plan outcomes.
Direct and oversee the work of HR Services employees.
Identify opportunities, recommend improvements, and drive process improvement.
Use and interpret HR and business metrics to identify trends, solve problems, and influence change.
Continuously assess and elevate the level of talent.
Provide structure and guidance for organizational leadership-development strategies.
Coach leaders on change management, engagement, team effectiveness, and leadership development.
Facilitate leadership-development initiatives, including retreats, new-leader assimilations, and team-engagement activities.
Investigate complex employee complaints and make recommendations to senior leaders.
Support leaders in difficult discussions and complex situations involving performance deficiencies and plans to address them.
Assess organizational risk related to employee and HR matters and recommend appropriate actions.
Oversee leader awareness of and compliance with organizational initiatives, including performance reviews, merit, engagement, compliance, and flu-related initiatives, as well as regulatory requirements.
Maintain regulatory knowledge and expertise.
Oversee collective bargaining agreements and relationships, interpret contracts, and participate in contract negotiations when applicable.
Participate in Institute, Division, and Hospital leadership councils and committees as appropriate.