Director of Resident Services

SR COMPANIES LLC•Lake Wylie, SC

3d•$70,000 - $70,000•Onsite

About The Position

The Director of Resident Services is responsible for enhancing the SRIM experience in Heartful Care for residents and their families. The role manages resident health care, evaluates residents’ care needs, supports associates, and oversees the Resident Services/Nursing Department. The Director promotes SRIM’s Golden Rule, communicates with residents, families, and associates, and provides hands-on care as needed. The Director also assumes responsibility for community management when the executive director is absent and serves as essential personnel during emergencies.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
Two to four years of related experience and/or training, or equivalent combination of education and experience.
Valid nursing license.
Ability to read, analyze, and interpret business and professional materials, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information effectively.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and interpret bar graphs.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and work with abstract and concrete variables.
Knowledge of word processing software, payroll systems, and electronic medical records.
Ability to meet the physical demands of the role, including standing, walking, using hands, reaching, talking or hearing, frequent stooping, kneeling, crouching or crawling, occasional sitting, climbing or balancing, and occasionally lifting or moving up to 50 pounds.

Responsibilities

Promote SRIM’s Golden Rule in interactions with residents, families, visitors, and associates.
Manage the community when the executive director is absent.
Manage residents’ health care and share relevant information with families and associates.
Set and manage priorities, make informed decisions, and communicate clearly, accurately, and promptly.
Accept calls from staff during nights and weekends.
Conduct meetings and trainings as required or requested.
Review applications, check references, and interview applicants; monitor associate performance; coach and counsel associates; and complete performance evaluations.
Monitor weekly expenditures to ensure compliance with monthly department budgets.
Schedule associates within budgeted FTEs and prepare efficient work assignments.
Provide hands-on care as needed to meet residents’ needs and evaluate residents to determine care levels and services.
Participate in monthly ECC and LNS meetings with the corporate director of nursing.
Ensure medication orders are accurate on the MORS.
Review and investigate incident reports and recommend appropriate action or follow-up to the executive director.
Understand and follow assisted living health-care regulations and applicable laws.
Maintain a safe and secure work environment and use safe working habits and body mechanics.
Follow established policies and procedures during emergencies and serve as essential personnel, especially during emergencies.
Comply with HIPAA regulations and established dress policies.
Take initiative, seek information, offer solutions, and willingly undertake special projects or other reasonable assigned duties.
Directly supervise the Resident Services/Nursing Department, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems.