Director of Resident Services - Elm Terrace Gardens - CCRC, Lansdale, PA

MidAtlantic Employers' Association•Lansdale, PA

15h•Onsite

About The Position

Elm Terrace Gardens is a not-for-profit, Life Plan Community (also known as Continuing Care Retirement Community) open to people of all faiths. Residents at Elm Terrace benefit from an active retirement lifestyle full of choice and daily opportunities to be engaged. From beautiful apartment homes and friendly neighbors with whom to socialize to delicious dining services and a membership to the local YMCA, Elm Terrace offers a lifestyle that helps residents live better! In fact, two recent studies found that seniors who live in Life Plan Communities are more satisfied in their daily lives and are healthier and happier than those seniors who remain in their own homes! We are seeking a dedicated and compassionate Director of Resident Services to lead and enhance the quality of life for residents in our Continuing Care Retirement Community’s Independent Living program. This leadership role offers an exciting opportunity to make a meaningful impact on residents’ daily experiences while fostering a warm, welcoming community environment.

Requirements

Bachelor’s degree in social work, healthcare, gerontology, or a related field
Proven experience in senior living, retirement communities, or related healthcare services, with a focus on independent living.
Strong leadership and team management skills.
Excellent communication and interpersonal skills, with a compassionate approach to resident care.
Knowledge of regulatory standards and best practices in senior living services.
Ability to develop innovative programs that promote resident engagement and well-being.
Organizational skills with the ability to manage multiple priorities effectively.

Nice To Haves

Compliance Officer training in preferred but not required

Responsibilities

Oversee and coordinate all resident services, ensuring they meet the needs and preferences of residents in the Independent Living community.
Develop and implement programs and activities that promote social engagement, wellness, and overall well-being.
Serve as a primary point of contact for residents and their families, addressing concerns and ensuring high levels of satisfaction.
Collaborate with staff and management to ensure compliance with community policies, safety standards, and regulatory requirements.
Lead, train, and supervise resident services staff, fostering a positive and professional team environment.
Manage budgets related to resident services, including planning and resource allocation.
Continuously assess and improve service delivery to enhance resident satisfaction and community reputation.
Compliance Officer for community